Om du någonsin har kämpat med ett WordPress-problem vet du hur frustrerande det kan vara.
Men så här är det: i WordPress värld med öppen källkod kan det göra en enorm skillnad hur du ber om hjälp. Det kan innebära skillnaden mellan snabba, hjälpsamma svar och gråt.
Vi har sett båda sidorna av detta. Vi har själva bett om hjälp och vi har svarat på otaliga frågor från våra läsare. Genom denna erfarenhet har vi lärt oss vad som fungerar och vad som inte gör det när man söker WordPress-support.
I den här guiden delar vi med oss av dessa insikter. Du får lära dig var du ska ställa dina frågor, vilken information du ska inkludera och hur du ska formulera dina förfrågningar för att få bästa möjliga hjälp.
Vad du bör veta om support i WordPress
Innan du ber om support för WordPress eller hjälp med ett specifikt plugin eller theme är det viktigt att förstå att WordPress är ett community-projekt med öppen källkod.
Det innebär att WordPress är gratis, liksom många av de teman och tillägg som du använder med det. Utvecklare kan skapa sina egna WordPress tillägg och themes och dela dem fritt på den officiella WordPress repository.
Många av dessa utvecklare ingår ej i WordPress core team utan är helt enkelt andra entusiastiska WordPress användare. De säljer inte sitt arbete och hjälper dig gärna med några små problem.
Vi går in mer i detalj på varför WordPress inte erbjuder direkta supporttjänster i vår artikel om hur du kontaktar WordPress-support.
Eftersom många WordPress-utvecklare inte får någon ersättning för att dela med sig av sitt arbete och ge hjälp, är det viktigt att vara respektfull och tacksam när du ber om deras stöd.
Du kan till exempel posta en positiv review på deras plugin, rekommendera deras theme till en kollega eller tacka dem offentligt på social media där andra WordPress användare kan se det.
Vi rekommenderar också att du lämnar en review på alla tillägg eller teman som är utvalda i vårt WPBeginner Solution Center. På så sätt kan andra WPBeginner läsare dra nytta av dina rekommendationer och se vilka plugin- eller theme utvecklare som är mest hjälpsamma.
I den här guiden går vi igenom alla de olika sätt som du kan få WordPress-support för din WordPress-webbplats. Vi rekommenderar att du börjar med det första alternativet och arbetar dig igenom varje metod.
Men om du föredrar att hoppa direkt till ett visst steg, kan du använda länkarna under:
- Option 1: Do Your Own Research Before Asking for WordPress Support
- Option 2: Try Troubleshooting the Problem First
- Option 3: Reach out to Plugin/Theme Developer on WordPress.org
- Option 4: Ask the WordPress Community
- Option 5: Reach Out Directly to Premium Plugin/Theme's Support Team
- Option 6: Ask for WordPress Hosting Support
- Option 7: If All Else Fails, Get Professional WordPress Help
Alternativ 1: Gör din egen efterforskning innan du ber om WordPress-support
När du har problem med ett theme eller ett plugin kan du vara frestad att kontakta utvecklaren för att få hjälp direkt.
Innan du tar det här steget är det en bra idé att kontrollera om din fråga redan har besvarats. Eftersom du befinner dig på WPBeginners website är du redan på rätt plats för att få dessa svar. WPBeginner är den största gratis WordPress resource site för nybörjare.
Använd bara sökfältet högst upp på sidan och skriv in några ord som beskriver det problem du har.
Om issue är med ett visst theme eller plugin, är det en bra idé att skriva namnet på detta theme eller plugin, följt av lite information om problemet.
Om du får ett WordPress error, är det alltid värt att klistra in felmeddelandet i WPBeginners search-fält.
Om du till exempel söker efter ”Error Establishing a Database Connection” får du upp en komplett guide till hur du fixar error i anslutningen till databasen.
Ett annat alternativ är att använda din favorit search engine och bara add to ”wpbeginner” till din search.
Några av de mer populära themes och tillägg till WordPress har också egna websites, bloggar, Vanliga frågor och andra typer av online documentation.
Dessa resurser innehåller ofta information som kan hjälpa dig att förstå problemet och kanske till och med fixa det själv.
Genom att följa dessa enkla steg kan du fixa dina problem utan att ens kontakta utvecklaren.
Många tillägg och teman är passionsprojekt som utvecklare arbetar med på fritiden. Med detta i åtanke kanske de inte svarar på din fråga direkt.
Alternativ 2: Försök att felsöka problemet först
Innan du ber om hjälp är det en bra idé att prova några enkla Fix själv.
Du kan försöka med vår guide för nybörjare om hur du troubleshootar de vanligaste WordPress error.
Även om du inte hanterar problemet och fixar det, får du ofta veta mer om vad som går fel. Du kan sedan dela denna information med författaren till temat eller tillägget. Detta kommer att hjälpa dem att bättre förstå problemet och förhoppningsvis fixa det snabbare.
Åtminstone visar det att you försökte lösa problemet först. Detta uppmuntrar utvecklaren att ta din request på allvar.
Alternativ 3: Kontakta Plugin/Theme-utvecklare på WordPress.org
Om du fortfarande har problem är nästa steg att kontakta plugin- eller temats författare.
Den goda nyheten är att varje plugin och theme i den officiella WordPress repository har sitt eget support forum.
För att hitta forumet för ett visst plugin, gå till pluginets page i det officiella WordPress repository. You can then click on the ”Support” tabs to see that plugin’s support forum.
Behöver du hjälp med ett gratis WordPress theme?
Sedan är det bara att heada över till det temats page i WordPress theme repository. Här måste du klicka på knappen ”View support forum”.
Innan du kan publicera ett inlägg i forumet för support måste du logga in på ditt WordPress.org account.
Om du ej är inloggad för tillfället, klicka på ”Logga in för att skapa ett ämne”. You can then sign in to your account.
När du har gjort det kan du starta en new thread eller svara på någon annans post.
När du postar på forum för support är det viktigt att komma ihåg att du ber en expert att svara gratis på dina frågor.
Med detta i åtanke, försök alltid att vara respektfull, clear och koncis.
Det hjälper också att förklara alla de steg du redan har tagit för att försöka lösa problemet själv. Det visar att du inte bara förväntar dig att andra ska göra allt det svåra arbetet åt dig.
Det kan också övertyga plugin- eller temautvecklaren om att detta är ett allvarligt problem och inte bara ett användarfel. Utvecklare vill att deras användare ska ha en bra upplevelse med sina plugins eller teman. Om de misstänker att du har hittat en allvarlig bugg eller ett fel kommer de att vilja lösa det direkt.
För att hjälpa dig att göra ett bra första intryck, här är en template som du kan använda när du publicerar på WordPress support forum:
Thank you for creating your awesome XYZ plugin/theme. Av någon anledning kan jag inte få det att fungera och jag skulle verkligen uppskatta det om du kan hjälpa mig med det.
Jag använder WordPress version:
Plugin/theme version:
Jag gjorde det här:
Jag förväntade mig att plugin / theme skulle göra detta:
Istället gjorde den så här: (Inkludera eventuella error-meddelanden här)
Jag använder den här hosting providern:
Jag har försökt med följande lösningar:
Jag har försökt att återskapa issue i följande web browsers:
Thank you for taking your time out to help. Jag uppskattar det verkligen.
Här förser du utvecklaren med information som kan hjälpa dem att förstå problemet och eventuellt föreslå en fix.
Ibland kan författaren be om fler detaljer, till exempel ditt domain name eller en lista över de tillägg eller teman som du har installerat. Men genom att tillhandahålla all information ovan har du redan fått en bra start.
När du har skapat en thread för support kanske du vill kontakta utvecklaren direkt. Du kan till exempel skicka en tweet eller ett email till dem. Detta kan hjälpa dig att få ett snabbare response, viss om författaren inte regelbundet kontrollerar sitt support forum.
Om du kontaktar utvecklaren direkt, se till att du ger en länk till din support thread. Det är också en bra idé att bara skicka ett enda message till dem.
Om du tweetar tilläggets författare, skickar dem ett email och message dem på Facebook, då kommer du bara att irritera dem.
Detta kommer bara att försämra dina chanser att få en hjälpsam response.
Du bör också komma ihåg att författaren till plugin eller theme kan ha ett hektiskt schema. De kanske också befinner sig i en helt annan tidszon än you. Med detta i åtanke kan du behöva vänta på en response.
Alternativ 4: Fråga WordPress-communityn
Det finns alltid en chans att andra användare av WordPress har upplevt exakt samma problem och hittat en fix. Dessa personer kan potentiellt hjälpa dig att lösa issue utan att du behöver förlita dig på någon form av professionell support.
Gruppen WPBeginner Engage på Facebook är den bästa platsen för att få support från andra WordPress användare och experter. Med över 97 000 medlemmar är WPBeginner Engage den största och snabbast växande WordPress-gruppen för icke-tekniker och nybörjare på Facebook.
Vårt team av WordPress-experter deltar också aktivt i gruppen för att se till att medlemmarna får svar på alla sina frågor.
Alternativ 5: Kontakta supportteamet för premiumplugin/tema direkt
Om du har betalat för ett premium plugin eller ett premiumtema kan du vanligtvis få professionellt support för de personer som skapade den produkten.
De flesta företag har särskilda supportområden eller supportkanaler, till exempel helpdeskprogramvara och livechatt.
Till exempel har WPForms, MonsterInsights och AIOSEO all särskilda supportområden.
Varje företag har sina egna regler för att få support.
När du har en fråga är det viktigt att du postar den på rätt ställe. Om ett företag till exempel ber dig att kontakta dem via en viss email address, skicka då inte ett message till dem på Twitter.
Om du inte följer reglerna kan det hända att support teamet inte ser din fråga och att du inte får den hjälp du behöver.
Om du ej är säker på hur du ska be om hjälp kan du försöka besöka tilläggets eller temats website. Här letar du efter länkar som visar Support, Help Center, Kontakta oss eller liknande.
Många websites och bloggar har länkar till support i sina footers.
Du kan också hitta dessa links i website’s header.
I följande bild kan du se att All in One SEO har en ”Help Center” -länk högst upp på sidan.
När du har clickat på denna link kan du bli ombedd att ange användarnamn och password.
Det här är vanligtvis den information du angav när du köpte detta theme eller plugin.
Om du har downloadat det kommersiella pluginet eller temat från en inofficiell tredje part har du inte tillgång till professionell support.
Med detta i åtanke bör du alltid köpa dina kommersiella themes och tillägg från en officiell källa. För mer information, vänligen se vår guide om varför du bör undvika nulled WordPress themes och tillägg.
När du pratar med ett professionellt support team bör du fortfarande följa de riktlinjer som vi täckte ovan. Bara för att du har betalat för en produkt betyder det inte att du får vara otrevlig.
Det är också en bra idé att ge så mycket information som möjligt. Du kan till och med ta en screenshot som visar problemet. Den här informationen hjälper support teamet att förstå your problem och lösa det så snabbt som möjligt.
Alternativ 6: Be om support för WordPress-värd
Problemet kanske ej är ett tillägg eller ett theme utan din website i allmänhet. Om du försökte lösa issue men Misslyckades, då kanske du vill kontrollera med din WordPress hosting provider för att se vad som händer.
En sak du kan göra är att kolla in hostingleverantörens dokumentation. Det är här de har svarat på många vanliga frågor om hosting, domäner, SSL och så vidare.
Om du använder Bluehost kan du bara besöka deras kunskapsbas och skriva in ett ämne som är relaterat till din issue. Page kommer då att visa de mest relevanta resultaten.
Om det inte fungerar har WordPress webbhotell vanligtvis en 24/7 chattsupport-tjänst som du kan kontakta. De hjälper dig gärna med alla frågor som dyker upp och undersöker vad som händer med ditt webbhotell och din website.
Om du använder Bluehost kan du helt enkelt logga in på ditt webbhotell account och klicka på knappen Live Chattsupport längst ner till höger på sidan för att skicka ett meddelande till en agent på customer support. Enligt vår erfarenhet svarar de vanligtvis på mindre än 5 minuter.
Alternativ 7: Om allt annat misslyckas, skaffa professionell WordPress-hjälp
Ibland kan problemet på din WordPress webbplats vara för svårt för att du ska kunna lösa det på egen hand. Om issue förblir olöst kan du riskera att äventyra din website. För onlineföretagare kan detta innebära förlorade intäkter och customers.
Om de metoder som vi diskuterat tidigare inte hjälper kan det vara värt att överväga att be om professionell hjälp.
Många professionella WordPress utvecklare och agencies kommer gärna att ge dig premium hjälp. Eftersom de har mycket teknisk kunskap kommer de att vara mycket bättre rustade för att lösa your problem.
Är du inte säker på vem du ska anlita? WPBeginner Pro Services är en av de bästa supportbyråerna för WordPress som kan hjälpa dig med olika problem på din site, från reparation och underhåll av hackade webbplatser till design av customize-webbplatser. Dessutom erbjuder vi enkla och överkomliga priser.
Besök bara sidan Tjänster och välj en plan som passar dina behov, så tar vårt team av WordPress-experter hand om resten.
Vi hoppas att den här artikeln hjälpte dig att lära dig hur man korrekt ber om WordPress-support och får det. Du kan också kolla in vår guide om hur du anställer virtuella assistenter för din WordPress-webbplats och de bästa verktygen för delad inkorg för att hantera teamets e-post.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
Jiří Vaněk
I usually try to solve problems on my own, and when I get stuck, the first thing I do is always use Google. There’s almost always a chance that someone else has already encountered the same problem before me. Since I have a tech blog, to give back to the community, I also write an article about any problem I solve so that people after me have a working solution for the same issue. Many problems are also solved on GitHub, which is becoming my favorite platform for finding solutions. Regarding WordPress support, I personally choose plugins that are vetted by the community, and I always check the support section to see how the plugin developer responds in case I run into issues. This way, I usually have one less problem because I only use top-notch plugins. Paid plugins are a different story; they are even easier to deal with.
Dennis Muthomi
Whenever I run into an issue with my WordPress site, my first step is always to search online for a solution.
I’ll look through forums, blogs like WPBeginner, and YouTube videos to see if anyone else has run into the same problem.
More often than not, I’m able to find a fix this way without needing to reach out for support.
For example, recently I ran into a plugin conflict that was preventing my site from loading. I was getting the ”There Has Been a Critical Error on Your Website” error. After some googling I found a solution on WPBeginner.
I just love the WordPress community,there’s always a solution.
Dayo Olobayo
My default action whenever I need help about anything WordPress is to search on Google and add WpBeginner. This website has always been so helpful. I’ll ensure to check out your Facebook group as well.
Thanks for also providing a message template that can be used when contacting plugin developers. You guys are doing great things here.
Moinuddin Waheed
Clear and concise for asking and getting wordpress related helps.
wpbeginner is a huge resource base for wordpress and most of the questions get resolved here only.
But at times there are very specific queries related to specific themes and plugins that needs to be answered by the concerned developers community only.
Thanks for letting us know how to approach plugin related queries resolution.
Moinuddin Waheed
Whenever I get in trouble in wordpress I try to find a written detailed tutorial which in most cases solves the problem.
The huge and ever growing community of wordpress is always there with same set of problems and their solutions.
it is hard to imagine that I would be stuck in some sort of problems that would not been faced by others.
it is only due the large wordpress community out there with problems and solutions.
Thanks for guiding to steps for solving wordpress related problems.
Rony
”Publishing failed. You are probably offline” appeared when i wanted to edit a page in my wordpress. It happened after i migrate the site to a new hosting. Maybe i missed something.
WPBeginner Support
There are a few possible reasons for that error, you would want to take a look at our article below!
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-updating-failed-publishing-failed-error/
Administratör
jane
I am wondering if the wp site is meant to be running so slow we are trying to amend our site but its incredibly slow. My friend also tried it on his computer and had the same issues.
WPBeginner Support
If your site is running slow, you would want to take a look at our article below:
https://www.wpbeginner.com/wordpress-performance-speed/
Administratör
Murat
When clicked on a post as visitor, post title and related category shown into menu on header, this is spoiling apperance, why this is is happening and how to stop it?
WPBeginner Support
It may be how your theme styles the page. If you reach out to your theme’s support they should be able to assist you
Administratör
Lyza
Hello,
I am having troubling regarding my excerpts. I have made excerpts for all of my posts but when I change my homepage not to hide my excerpts … It shows all 1K+ words of a specific post as the excerpt
and it continuos until the oldest post of my page.
I hope you can help me with this. Thank you!
WPBeginner Support
For a starting point, you would want to reach out to your theme’s support to ensure there isn’t a specific setting in the theme that needs to be active for it to display excerpts or if it does not include the option by default to show the excerpt
Administratör
subhashree
Hi , I am a new user. Please help me to add buttons (Like , Share , Follow) in my website.
WPBeginner Support
For a few options, you would want to take a look at our article here: https://www.wpbeginner.com/plugins/best-social-media-plugins-for-wordpress/
Administratör
Neil
Hi on my home page I have around 10 products showing with price, title of what item is and star reviews, however when I click on a category down the side the same product shows just the star review no title or price, any ideas I am very new to this
WPBeginner Support
It sounds like your specific theme may not have the proper styling for the display of that information. If you let your theme’s support know about this problem they should be able to assist.
Administratör
Helina
Hello,
I have a question. I don’t have my Wordpress account anymore but every time if I would like to comment in some Wordpress blogs, then it still recognizes me and wants me to log in. How I can stop doing this?
WPBeginner Support
You likely have a gravatar on the Gravatar site: https://www.wpbeginner.com/beginners-guide/what-is-gravatar-and-why-you-should-start-using-it-right-away/
If your site was on WordPress.com they likely set up the Gravatar for you when you added an image for your profile.
Administratör
Helina
Okay, I get it, but how I can delete it or just remove the possibility of recognizing me again, while I don’t want to have a wordpress account?
WPBeginner Support
If you remove your WordPress.com account entirely it should remove your Gravatar account
Brian
Hi, can you help with what I believe is a theme problem? It is Searchlight. Latest version makes the gallery images not set the size set for thumbnails. It uses the right image, but gets bigger with fewer rows of picks. I would appreciate the help.
Site is and the Hunting and Fishing pictures areas show the issue.
WPBeginner Support
Hi Brian,
A quicker fix would need some Custom CSS. Please contact your theme author and they would be able to help you with that.
Administratör
Jeff
The following shows up on my Yost SEO for a couple of pages on my site. How do I fix the problem:
You’re linking to another page with the focus keyword you want this page to rank for. Consider changing that if you truly want this page to rank.
Thanks!
WPBeginner Support
Hi Jeff,
You need to change the text of one of the links in your article which is pointing to an external website using the same words that you have set as your focus keyword.
Administratör
Swee
Hi
I was doing some editing on an existing post on free Wordpress blog. Unfortunately, I did a cut and paste and accidentally deleted a portion of it. There is no undo button and I don’t have the information anywhere else
I wrote to the Wordpress Help Center but there is no response. Perhaps, they are busy with other queries. I wonder is there any backup of my post and if there is, can I request the affected blog post to be restored?
Yours Faithful Wordpress User,
Swee
WPBeginner Support
If you have post revisions you may want to check them for before your edit: https://www.wpbeginner.com/beginners-guide/how-to-undo-changes-in-wordpress-with-post-revisions/
Administratör
chirantana
I run online assessment portal, I want to know if there is any code or Plugin to avoid opening any other windows or tab can open while writing the exam (browsing tolerance)
Alice
Thank you so much for this article. I don’t often need help, but it’s great to know you are here — and how to properly ask for your assistance.
melissa
Hello! Thanks for writing this informative article, being a beginner is indeed scary! I know what I need done but I’m not sure what I would be searching for as far as plugin name. I’m envisioning a local tab that once is clicked takes you to a screen with one drop down menu where you select a city name and once that is selected you hit go and it takes you to a page that has information for that local city. Can you please give me some direction on what I should be searching for? or if you know of something that does this off the top of your head that would be great!
thanks so much!
Richard
I took the time to write a question on the page for Suggestions and Questions. However, when I checked ”I am not a Robot,” the verify image appeared but the question was not visible! I am hard of hearing, and could not distinguish the words.
This is very frustrating as I watch so many of your valuable videos and instructions and now when I need clarification, your Capture is not working for me to submit my question.
WPBeginner Support
Hi Richard,
We are sorry about that and will take a look at it. Meanwhile, you can also Tweet to us or leave a comment on any article and we will try to get back to you.
Administratör
Kimberly
Hey,
I was just wondering if there is any way to call someone at wordpress? I set up an account years ago, and cannot remember which email I sent it to. I know my username. I probably have my activation code in my email… whichever one that is…
Is there anyone who can help me recover my account?
WPBeginner Support
Hi Kimberly,
We believe you are talking about WordPress.com. Please see our guide on the difference between self hosted WordPress.org vs free WordPress.com blog.
You can contact WordPress.com support from their website and they may be able to help you out.
Administratör
Raxit
Hi
I need help to display custom message when site has any error or Is it possible to redirect to my custom page if site has any error and report me on my email about those errors.
Thanks
Jon
I have a wordpress server that I did not set up, nor have documentation for. One of the wordpress sites, another person was added as a admin. He deleted my admin user and he can’t seem to create a new user for me. Is there a way to go in through terminal (rhel 6.9), and create a new admin user, so I can update the site? If it matters, the php database ss on a different server. I do have server root access. Keep in mind, I have zero php background, I can generally fudge my way through most anything if instructions are clear. Thank you!
WPBeginner Support
Hi Jon,
If you have server access, then you can use SSH to connect to your WordPress site. Your hosting provider will have a tutorial on how to connect SSH with detailed instructions.
Once connected, you can edit the functions.php file to add a new admin user.
Administratör
Mary Moriarty
Hi, I have a WordPress webpage for my author site BUT it was designed by someone else. Now I am trying to get one for my travel blog. I pretty much learn by trial and error but I can’t figure if my site is live or not and how it looks to others. Also, I can not for the life of me figure how to add facebook or anything.
This is my site. I am just playing with it until I know exactly what I have.
This is my Author site which I gave all the Cambodian font/Sanskrit(a back page) from a photo in Cambodia and my covers.
Thank you for your time
Mary m.
WPBeginner Support
Hi Mary,
Your website is not live yet and others cannot see it. Please login to your admin area and go you will see an option to make your website live on the dashboard. If you don’t see that option, then go to Plugins page and disable MojoMarketplace plugin. After that your website will become visible to others.
Administratör
Mick
Hi,
I am new to WordPress and was hoping someone with more experience could give me some quick advice before I waste a stack of time and money.
I am trying to create an ecommerce website with a customised product for each customer. I want to be able to have the user create an account on my website, save their customisation details and proceed to a checkout to pay for the item, following this an email should be sent to myself (for confirmation) and the manufacturer to make the product.
I am not quite sure what plugins to use and if the ones I am thinking of will work or have the capability. I was thinking it may be possible to do something like this using gravity forms or ninja forms with a WooCommerce add-on?
Any help would be greatly appreciated! Thanks Soo much in advance!!!
M
WPBeginner Support
Hi Mick,
You can do that using WooCommerce. You can set up order confirmation emails and add the manufacturer or supplier to receive order confirmations via email. You can enable user account registration in WooCommerce which will allow them to register.
Administratör
Jimmy Isbell
I am needing to clone a web page from an existing Word Press site. I have the plug-in installed to do this. How do I clone it, edit it and view edits BEFORE it is actually published to the site? Any help would be appreciated?
Jay Mark Curtina
i have a problem with my website .. i just change the theme and then my website was gone and it keeps displaying like this (Parse error: syntax error, unexpected ’<' in /tmp/theme_temp_setupO1dWtN on line 2)
how to fix this problem ? i already did the clear browsing data cache but it still displaying this problem please help me to solve this error thank you Wordpress
WPBeginner Support
Hey Jay,
This could be a theme issue. Connect to your website using an FTP client or File Manager in cPanel. Go to /wp-content/themes/ folder and download your current active theme as a back up to your computer. After that delete the theme folder from your website. Once you regain access to your website, you can try reinstalling the theme. For more details see our WordPress troubleshooting guide.
Administratör
Travale
So i’m a student in high-school and we’re creating a website for our school district in wordpress but the problem is that we can’t seem to figure out how to insert a link on a button so that the link would go to another page in the bootstraps slider section of customize, can you please help us!
kofy jesse
please i have a problem with my wordpress login. after i have logged in and posted stories, the site goes down and can log in again unless after several hours. please i really need help cuz am fustrated
Arun Kamble
Hi,
I am searching for integrating wordpress site with ”Progressive Web App”. But i am unable to find any answer anywhere.
Even a start will help, i’ll take it forward.
Thank you
HollyW
Hi. TY for the awesome Beginners Guide. I have recently taken over our organizations WordPress website. One of the tasks I was given was to utilize iMapbuilder and make a responsive map for our properties page. However, the script code for the map works wonderfully in draft mode but when I try to publish the page, it will not show. I am not very ”code savvy” but is there some simple way to fix this? Multiple Google searches and YouTube videos seem to be way beyond my abilities. Thanks.
Lisa
I took over a new position, which included managing our website. I had no prior experience with Wordpress, so it has been fun and frustrating at the same time. I’ve pretty much been able to navigate through things until recently. A client brought to my attention that when she looks at our website from her mobile phone she is having an issue with the drop-down menus. There are 6 of them and for some reason the first 2 won’t open/drop down? Any suggestions/help you can offer would be greatly appreciated. Thank you!
Brucce McColm
Hi Everyone, I’m a volunteer trying to do a web page for a youth basketball team. For some reason I’m getting a very wide margin down the left side of the page – like 2 1/2 inches. It’s preventing me from centering things properly. Can anyone give me some suggestions about how to get rid of it? I typed one word ’just’. The whole code on the page looks like this:
Just
Any suggestions?
Mort Wakeland
I hope this is the correct place to ask a question? I’m back in school after a long period of time for communications. Utilizing WordPress via BlueHost.
When entering a ”Post” – we are to create a ”Blog” – in the text entry ”box” I note that the margins, for lack of a better word, are narrow. I’ve clicked on and hovered over everything I can think of to widen the margins to no avail. My Googling has also been unsuccessful in that I’m unsure of which keywords to use. Your helpfulness would be great appreciated.
Thank you,
Mort
WPBeginner Support
Hi Mort,
Your WordPress theme may have a file called editor-style.css this file controls how the text looks inside the Visual Text Editor box when writing a post. You can increase page margin in this file using CSS.
Administratör
Michael Freedman
Hey there! I’m having trouble saving my content to the actual website.
When i create a new page, publish it, and then look on the website, the new added content is there. However, when I sign out of Wordpress and go to the website, the newly added content is no longer there. I’ve tried everything to fix this, and this is the first time this has ever happened. Any suggestions?
Thanks for your help
WPBeginner Support
Hey Michael,
If you are using a WordPress caching plugin, then sometimes those plugins may not clear cache when you post new content. Check out our article on how to clear your cache in WordPress
Administratör
Luke
Hello!
I have tried various social sharing plugins for my WordPress site. All the buttons seem to working, except the Facebook button. When I attempt to share the blog posts on Facebook, it still shows the ”Coming Soon” under construction page. However, it works for other pages like my about us section, and also my other blog. Any suggestions on what the problem might be?
Your help will be greatly appreciated.
Regards,
Luke
WPBeginner Support
Hey Luke,
A number of things can cause this. May be the plugins are sharing the wrong URL or may be Facebook is getting incorrect thumbnail while sharing. Try reaching out to plugin support they may be able to help you figure this out.
Administratör
Dennis Sullivan
In the All in One SEO Pack all of my TITLES in the back end are adding the company name as the last Word in the TITLE. I need to disable that but cannot find a way to do it. There is a real reason I need to do that as I have done it on some of the biggest companies in the world for their website. I am unable to find what setting I need to change in order for that to happen. Example
Services | Architects | Home Design…and then Rueppell is added to the string
WPBeginner Support
Hi Dennis,
You’ll need to review All in One SEO » General Settings page. There you will see the option to change the default template used for title. For details, please see our All in One SEO Pack guide.
Administratör
Lori
Hi there,
I just spent the last 3 hours creating a page but am unable to see any change on my site. I also modified some pictures but my site is not letting me modify anything. Help! What do I need to do to see my new work?
Best regards,
Lori
Michael Morrell
Hi,
I’m looking for specific help on plugins that might work with WP that would allow me to live stream straight to my site. Any help on where else I could post this would be helpful.
Susan Toby
Hi was using a web guy and after all we had sorted on my wordpress.org site yesterday he decided to try and rip me off. He was setting up a payment gateway for me and i had given him my paypal details. He then sent himself an email from my website to access 500 pounds which was never discussed or authorised.
I have now found that he has embedded his email address everywhere. I cannot go into wordpress .org login as it does not recognise my email address. I have tried a range of things from changing password etc but all email addresses are not working. Can anyone suggest anything to help me?
Sue
WPBeginner Support
Hi Susan,
Sorry to hear about that. Please see our guide on what to do when locked out of WordPress admin area.
Administratör
Kaitlyn flores
I am working with the chemistry theme in wordpress and i am having some trouble. I am trying to get the social links to show up.
This is the website i’m working on
My other problem is on the request service page i am trying to get this html code to that page but it doesn’t work.
I would really appreciate your help.
Thanks,
Tin
Hi! I’m having trouble controlling the custom css in WP. I used inspect element and fount out that the element I’m trying to edit is from the foundation.css not in the style.css. My question is that, can I edit the foundation.css which i downloaded from the FTP and re-upload it again?
WPBeginner Support
Hey Tin,
You can do that but it is not recommended. The file is probably part of your WordPress theme or a plugin and will get over written when you update that theme or plugin. See our guide on how to easily add custom CSS in WordPress.
Administratör
kaitlyn flores
I am working with the chemistry theme in wordpress and i am having some trouble. I am trying to get the social links to show up.
This is the website i’m working on
My other problem is on the request service page i am trying to get this html code to that page but it doesn’t work.
I would really appreciate your help.
Thanks,
Sarah
Hi there, thanks for answering questions. There appears to be a glitch with the images in my website. When I’m in the back end editor, my images are unresponsive. Normally, when you click on an image in the content box, it’s supposed to give you editing controls like selecting the alignment, and sizing adjustments on each corner to be able to resize the picture. My images won’t ”select” when clicked. Sometimes if I double click a bunch, the area over the image will be highlighted, but I still can’t select the image to get editing controls. This is happening on all blog posts. I have tried deleting images from the posts and reloading them, but that doesn’t seem to change anything. I’m at a loss, please help!
Thank you so much for any help you might have.
WPBeginner Support
Hey Sarah,
You can try switching to a default theme like Twenty Seventeen. Then edit a post and see if you can reproduce the issue. If the issue is still there then you can rule out your current theme as the culprit and safely activate it again.
However, if the problem disappears, then this means your current theme is the culprit. Reach out to the plugin developers for support.
Administratör
Amanda
I am using the Sydney theme and my main call to action button disappeared. Is there anything I can do to allow it to show again? Under appearance and header area it is still filled out so I am not sure why it went away… Thanks in advance
John Hansen
Good morning,
I am very new to the WordPress community. Three weeks to be exact. Able to install WordPress locally using wamp and choose a free theme and put in my own child theme as well. My challenge and frustration are with fundamental questions as to what and how to develop the site.
When I search for an answer on how to decide on a theme I get installing themes and choosing whether it is business or food or blog. Or how to change a theme. Not what I am looking for. Or simply how much can I hope to change on my own after deciding on a theme. And the ramifications associated with those changes. And many more of what I call ’fundamental’ basic questions. Is there a resource or forum to get these kinds of answers? Is here a good place? I hate to take up someone’s time with these primitive questions but they are a huge obstacle in moving forward with the evolution of the site. Any help would be greatly appreciated.
seema
Hi,
I have the domain name, bought the hosting space from wordpress.
I started working on creating the theme page etc. But I m stuck in creating my Products section , sub products and uploading picture of each product and their variation.
Totally confused. Read multiple support forums, nothing guides me towards uploading my stuff. kindly help .
thaanks
Seema
Cheyenne
Could someone tell me where Wordpress support lives? Due to some kind of error, I’ve been locked out of my account since I purchased it. I have all my proper receipts (Paypal, Wordpress confirmation email etc) but am recieving error messages on every account recovery form. I’ve tried every method of contact I was able to find online, spaced out over the course of a month. It’s super frustrating, and I would be grateful for a nudge in any direction. Thanks
WPBeginner Support
Hi Cheyenne,
You are probably using WordPress.com. Please see our guide on the difference between self hosted WordPress.org vs free WordPress.com blog.
Administratör
Vivek
I dont know if i should have asked it here or not.. but i’ve found everywhere, but did not recieve didn’t got a right answer. If someone could please address my query.
How can i make a ”news feed” like homepage in wordpress. What i want is a page full of grids/images.
I do not want to create a static homepage. I want to update the images regularly. I do not want to change the layout/size of the grid/images. Only the content. Please help. Appreciate your time.
Ona
Hello,
My company at the moment is at a loss as to what to do as page keeps coming back with an error whenever we try to log in, so we can’t log in and we’ve tried calling the number in the USA and nobody is answering and we can’t ask for support unless we are logged in.
Please please please help
Best regards
Ona
WPBeginner Support
Hi Ona,
What does error message say?
Administratör
Jack G
I’ve got a weird problem. I am no longer able to acces my wp-admin site. It just opens up in a strange version of my site which is how my site looks now when I go to the regular site. Any ideas would be helpful.
Cheers
Jack
WPBeginner Support
Hi Jack,
Please follow instructions in our WordPress troubleshooting guide to figure out what’s causing the issue.
Administratör