12 Best Business Phone Services for Small Businesses (2025)

When we first launched our online business, we just had a simple contact form for users to reach us. But as our company started scaling rapidly, we realized that we needed a proper business phone service to connect with our customers and other team members around the world.

We quickly settled on Nextiva, and we love how powerful yet easy-to-use it is. To this day, we use it to manage phone calls across our entire company.

But we didn’t just stop there. We also researched and tried out a bunch of other business phone services to see what they’re like.

Through all this testing, we’ve learned about the features that really matter for small businesses.

So, if you’re looking for a reliable phone service to use with your WordPress site, you’re in the right place! We’ve hand-picked some of the best business phone services out there and will walk you through the top options so that you can choose the perfect fit for your business.

Quick Pick – The Best Business Phone Services for Small Businesses

In a hurry? No worries! Take a look at our top picks so you can quickly choose the right phone service for your business.

#	Phone Service	Best For	Pricing
1	Nextiva	Best value & customer support	$21/month
2	RingCentral	Large teams & integrations	$20/month
3	Zoom Phone	Teams already using Zoom	$20/month
4	Grasshopper	Solo users & basic needs	$14/month
5	Ooma	Affordability & simplicity	$19.95/month
6	Phone.com	Startups & budget-conscious users	$12.74/month
7	GoToConnect	Video conferencing & collaboration	$27/month
8	Freshcaller	Sales & support teams	$15/month
9	Dialpad	AI-powered features	$15/month
10	Vonage	Established businesses & CRM	0.41c/minute
11	8×8	Global communication	Call
12	Verizon	Reliable service & integrated solutions	$30/month

How We Test and Review Business Phone Services

To find the best phone services for small businesses, we did extensive research and tested many of the services in real-life situations.

Here’s what we looked at:

• Ease of Use: We wanted to see how easy each phone service is to use. We tried setting them up and using them ourselves. We also looked for how easily you can add and manage contacts and set up call forwarding. We made sure voicemail is easy to use, and that non-techy users can set it up easily.
• Features and Connections: We checked out each service’s main features, like getting voicemails in your email, recording calls, and having conference calls. We also tried connecting them to other common business tools, like Slack, Google Drive, and CRM software, to make sure that worked well.
• Call Quality and Reliability: We made lots of phone calls (both local and international) to see how clear the calls sounded. We also paid attention to dropped calls or if there was any delay in the conversation. We checked to make sure the service worked well, even during busy times, power outages, or weak internet connections.
• Pricing: We looked at how much each service costs. We wanted to find the best value for small and medium-sized businesses. We checked what each price level offered, how flexible it was, and if it could grow with your business. We also watched out for any hidden costs or extra charges that could surprise you later.
• User Reviews: Besides our own testing, we also read reviews from real business users. This helped us find common problems that we might have missed in our own tests.
• Personal Experience: We have real experience with business phone systems because we currently use Nextiva and have used others in the past. This gives us a real-world understanding of how these services work day-to-day.

Learn: Why and When You Need a Business Phone Service

Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number won’t look professional, and you will also run into some communication and privacy challenges.

Adding a proper business phone service allows you to do the following:

• You can easily track call duration, hold times, wait times, and overall usage.
• Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more.
• You can share one business phone number among several of your team members simultaneously. The auto attendant feature allows you to route a call to the first available representative.
• You can receive and make calls using a desk phone system, cordless phones, mobile cell phones, or a computer.
• Easily add new employees without calling in an IT technician.
• Business phone systems transmit voice over the internet (VoIP systems), meaning you can take your local or toll-free number anywhere. All you will need is a high-speed internet connection.

If you’re running an online store or a small business website, adding a professional business phone service can help you grow your business. You can use it to build a better customer experience with professional sales and support provided over the phone.

That said, let’s take a look at the top business phone services for your small business.

1. Nextiva – Best Value & Customer Support

In our opinion, Nextiva is the best business phone service overall, and we use it in our company. It’s great for both small businesses and enterprises alike. For more details, check out our full Nextiva review.

We love Nextiva because they offer a large set of features, with quick setup and reasonable pricing. The service comes with a simple web-based admin panel, which makes it easy for small business owners to manage the unified communications platform like a pro.

Nextiva’s VoIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more.

You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, an advanced IVR (interactive voice response) system, and more.

Our favorite feature is that Nextiva lets us add a business line for cell phones. This way, our team can receive incoming calls from our office or even when working remotely without having to share their personal cell phone numbers.

The Nextiva app works on both iPhone (iOS) and Google (Android) smartphones.

They also offer text messaging and video conferencing, which makes it easier for our team to communicate with customers using their preferred business communication channels.

That said, if your business needs an office phone system that works on existing handsets, then Nextiva offers that as well. Call centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking.

Nextiva is the official phone provider for top universities such as Stanford, UCLA, and the University of Southern California, as well as top brands like Taco Bell and Conan O’Brien.

What we like about Nextiva:

• We like that Nextiva also offers other powerful features, including live chat, CRM, online surveys, call analytics, and other solutions that work well with the business phone system.
• Nextiva is designed to scale with your business, which we think makes it a great choice for small businesses that expect to grow and need a system that can grow with them.
• We appreciate Nextiva’s advanced features, such as call recording, detailed analytics, call queues, and convenient CRM integrations, which are very helpful for running a business.
• We have found that their phone call quality is consistently excellent, and their VoIP solution boasts an impressive 99.999% uptime.
• We love how their customer service representatives are always helpful and detailed.
• We find the platform easy to use and navigate, which we think can save time and reduce training for businesses with busy teams.

What we don’t like about Nextiva:

• The unlimited calling range is limited to the US, Canada, and Puerto Rico.
• There are occasional long wait times for customer support.
• We don’t like that Nextiva requires a contract, which might not be ideal for businesses that prefer month-to-month flexibility and the option to switch providers easily.

Nextiva equipment available:

• Poly Edge (up to 10 lines)
• Nextiva X series (cordless)
• Yealink W series (cordless)
• Poly Trio (conference)
• Poly Sync (conference)
• Yealink CP (conference)

Nextiva pricing: Pricing for Nextiva’s business phone service starts from $21 per user every month for the Core plan, which is paid annually when you use our Nextiva coupon.

Why we recommend Nextiva: We believe Nextiva is the best overall business phone service for small businesses since it comes with affordable enterprise-level plans.

Bonus: WPBeginner users can use our Nextiva coupon code to get up to 44% off.

2. RingCentral – Best for Large Teams & Integrations

RingCentral is another popular business phone service for companies of all sizes. We were impressed by their cloud-based features. What’s more, at that price point, we found them to be the most feature-rich small business phone system on the market.

For more details, see our full RingCentral review.

Overall, RingCentral is a great phone solution for physical offices looking to replace landline phones and those moving to a virtual office.

Their business phone platform includes all the standard business call features you’d expect, like unlimited calling, call forwarding, caller ID, call waiting and transfer, and the ability to share one line on multiple mobile devices and with different users.

You also get SMS messaging and visual voicemail, which are great for modern communication.

Their service can work with your telephone system when compatible. Alternatively, you can use their virtual phone system through the RingCentral desktop app and mobile app, which works on all smartphones (iOS and Android).

During our research, we also discovered that RingCentral includes a lot of extra features, such as video meetings with screen sharing, team messaging, 1000 toll-free minutes, and valuable integrations with Google Workspace, Dropbox, Microsoft, and other important services.

What we like about RingCentral:

• RingCentral is undeniably one of the most popular business VoIP platforms available, which speaks to their reputation and quality.
• We really like how their intuitive cloud-based admin makes setting up and managing your calls super easy, even for those who are not particularly tech-savvy.
• We were impressed by their large app integration directory, which allows you to easily connect with other services for automatic transcription, real-time analytics, voice-over call recording service, and even sales call insights from Chorus.ai.
• Their integrations with call center software, connection with support help desk software, and many other add-ons really let you create an integrated customer contact center.
• RingCentral is designed to scale easily with your business, making it a great option as your needs grow and evolve.
• We’ve found that they have reliable infrastructure and service, which is vital for any business that needs to stay connected and avoid interruptions.

What we don’t like about RingCentral:

• RingCentral is more expensive than some of the more basic business phone service options.
• Customer support can be slow at times.
• Setting up SMS through RingCentral is often challenging and time-consuming.

RingCentral equipment available:

• Poly CCX series (1 line)
• Mitel 6940w (48 lines, 7″ color display)
• Unify CP series (2-6 lines)
• Cisco 8861 (10 lines, 2 USB ports)
• Poly Edite (up to 66 lines)
• Yearlink T series (4-16 lines, color display, Bluetooth, WiFi)
• Avaya J series (9 lines, 3.6″ color display)

RingCentral pricing: Their Core plan starts at $20 per month for each user (billed annually). Other plans come at different pricing and advanced features like auto call recording, internet fax, unlimited video, whiteboards, messaging, and more. You can use our RingCentral coupon code to get up to 33% off.

You can also pay extra to get a vanity phone number for your business, which allows you to have a catchy and memorable business phone number.

Why we recommend RingCentral: We believe RingCentral is a great business VoIP solution for medium- to large-sized businesses.

3. Zoom Phone – Best for Teams Already Using Zoom

Zoom Phone is a modern and scalable small business phone service that offers flexible pricing without long-term contracts. In our opinion, it’s a great option if your small business is on a tight budget. It’s half the price of our other top choices, but its cloud VoIP phone system includes everything you need.

It eliminates the need to juggle multiple platforms, saves time, and helps improve team and customer communication.

Zoom Phone offers a wide array of useful features, including call forwarding, call recording, voicemail transcription, automatic call attendance, SMS, desktop and mobile apps, and even desk phone support.

What we like about Zoom Phone:

• We particularly liked the feature that allows you to easily make phone calls from any device using the familiar and intuitive Zoom interface.
• What we love is that with Zoom Phone, you conveniently get VoIP phone service, video meetings, and team chat all together. With a simple click, you can seamlessly elevate a phone call into a video conference with Zoom Meetings or transfer a call to a Zoom Room.
• Zoom Phone offers useful integrations with popular apps and services, such as Salesforce, Microsoft Outlook, Google Workspace, Slack, Twilio, Talkdesk, and many more, allowing you to connect your systems easily.
• Zoom Phone is built to scale with your business as it grows, making it a solid option if you think you will need to expand your phone system in the future.
• We are impressed that Zoom Phone offers reliable, high-quality service, which is important for clear and consistent communication with clients and colleagues.

What we don’t like about Zoom Phone:

• The metered international calling fees are a bit expensive for small businesses.
• Zoom Phone lacks the full range of features that are often offered by dedicated VoIP providers.
• There are occasional issues with connectivity and lag during video conferencing.
• Some users report less personalized support with Zoom Phone.

Zoom Phone equipment available:

• None

Zoom Phone pricing: Their phone plans start at $10 per month per user for the pay-as-you-go plans. However, you need to upgrade your plan to access unlimited outbound calls, starting at $20 per month per user.

Why we recommend Zoom Phone: We believe Zoom Phone is the best business phone service for small businesses that are looking for a cost-effective solution. They offer affordable monthly and annual plans with advanced features.

4. Grasshopper – Best for Solo Users & Basic Needs

Grasshopper offers virtual phone numbers through Voice Over Internet Protocol (VoIP). We tested out all the features, and we believe that Grasshopper is great for solo entrepreneurs, freelancers, and small teams who want an easy and affordable way to manage their business phone calls.

A virtual phone number means it can forward calls to any phone number or mobile device. However, you will still need a regular phone line for outgoing calls.

We like that Grasshopper comes with standard features you’d expect, like call forwarding, call routing, call waiting, call hold music, voicemail-to-email transcripts, and more. This means that it provides a solid base for business communication.

We find that it’s perfect for remote teams because you can add extensions that can be used from anywhere using their mobile or desktop apps, making it easy to connect with your team wherever they are.

What we like about Grasshopper:

• We appreciate that you can use multiple extensions for your number and choose from local, toll-free, and vanity phone numbers, allowing you to present a professional image for your business.
• We also find it useful that it offers US, Canada, and UK-based local and toll-free numbers, making it ideal for international teams.
• We found Grasshopper to be user-friendly. Its strong focus on essential features makes it simple to set up and use without needing extensive technical knowledge.
• We’ve found that Grasshopper is more affordable than some of the larger providers, which can be a great benefit for businesses that are watching their budgets carefully.

What we don’t like about Grasshopper:

• We don’t like that Grasshopper lacks some of the advanced features offered by more comprehensive platforms, such as video conferencing, team messaging, or more robust integrations.
• It has limited call analytics.
• You have to pay a $500 deposit to enable international calling.

Grasshopper equipment available:

• None

Grasshopper pricing: Their plans start at $14 per month with 1 local number and 1 extension. On their higher plans, you can increase the number of users and add multiple local phone numbers.

Why we recommend Grasshopper: We believe Grasshopper is the best business phone line provider for freelancers, solopreneurs, and anyone who is looking for a low-budget business phone setup.

5. Ooma – Best for Affordability & Simplicity

Ooma is a popular business VoIP phone provider that offers business phone numbers and 1-800 toll-free phone numbers at affordable prices. We found them to be a great option for growing businesses looking for a multi-channel platform for their operational needs.

For more information, read our full Ooma review.

We like that the Ooma Office platform comes with all the powerful features you would expect from a business phone service, such as a virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, call logs, and more.

You can also add a toll-free number to any Ooma office plan. By default, they will pre-select a toll-free phone number for you, but you can also choose a new one.

Best of all, the setup is very easy, and you can do it within minutes, which we really appreciate for busy business owners.

What we like about Ooma:

• We like that the control panel makes it easy to manage calls, add new team members, configure settings, and more.
• We believe that Ooma is one of the most budget-friendly business phone service options, making it a great choice for small businesses or startups looking to save money.
• We appreciate that Ooma does not require long-term contracts, giving businesses the freedom to change plans or providers without penalty.
• We also found that Ooma offers good call quality and reliability, which is essential for any business that needs consistent and clear communication.

What we don’t like about Ooma:

• For some plans, you will need to purchase Ooma-specific hardware. This could be an added expense for some businesses.
• The Ooma app is a bit outdated and clunky.
• While Ooma can scale, if your business is likely to grow a lot, then you will be better off with Nextiva or RingCentral.

Ooma equipment available:

• Ooma Connect Base Station

Ooma pricing: Their pricing plan starts at $19.95 per month per user with no contracts, and it comes with a free toll-free number and 50+ business phone features.

They also have an Ooma Office Pro, which costs $24.95 per month and includes additional features such as video conferencing, voicemail transcription, enhanced call blocking, call recording, a desktop app, and more.

The Office Pro Plus plan, which costs $29.95 per month, offers more advanced features, including unlimited call queues, Salesforce integration, meeting recording, hot desking, and more.

Why we recommend Ooma: We believe Ooma is the best business phone service for businesses of all sizes. They’re great for both traditional office settings with desk phones as well as for remote teams who are looking to increase productivity and collaboration.

6. Phone.com – Best for Startups & Small Budgets

Phone.com is another good phone service for small businesses. During our testing, we found that Phone.com is particularly suited to startups and companies with small budgets.

They offer a simple web and app-based administration panel with standard phone service features like call forwarding, call routing, caller ID, conference calling, video conference calls, and more.

We also like that Phone.com provides a good range of helpful features for small businesses, including call forwarding, a virtual receptionist, custom greetings, and voicemail to email. All of these features can help your business run efficiently.

What we like about Phone.com:

• We appreciate that you can integrate your business phone service into third-party CRM software like Salesforce and Zoho.
• Phone.com is a budget-friendly option, making them a good choice for businesses that want to save money on their business phone service.
• We really like that Phone.com does not require long-term contracts. This gives you the flexibility to switch between plans or providers easily.
• They include several European countries and Canada in their local call minutes, which makes calling those countries much cheaper and more affordable.
• We found Phone.com to be easy to use, which can reduce the amount of time required to train new users.

What we don’t like about Phone.com:

• Some users report that customer support and call quality are not always as high as other services.

Phone.com equipment available:

• None

Phone.com pricing: Their plans start from $12.74 per month for 500 calling minutes, one account phone number, video conferencing, and more.

Why we recommend Phone.com: We believe Phone.com is the best cheap business phone service for budget-conscious companies.

7. GoToConnect (Formerly Jive) – Best Video Conferencing

GoToConnect, formerly known as Jive, is another great option for small business phone services. In our opinion, they’re ideal if you’re looking for a phone service with advanced video conferencing capabilities.

Since GoToConnect is part of the larger GoTo software family, it seamlessly integrates with their other meeting and webinar software like GoToMeeting, GoToWebinar, GoToTraining, and more.

Their VoIP communication solution also includes all the standard features that you would expect, such as unlimited calls, unlimited extensions, call forwarding, number sharing, voicemail to audio email, automatic call attendance, mobile apps, chat, SMS, and more.

What we like about GoToConnect:

• We like that GoTo Connect offers a truly unified business communication platform that goes beyond just business phone services. This makes it a versatile tool for many communication needs.
• The HD video conferencing features make it easy to collaborate with both customers and team members. This is vital for modern businesses that need to connect face-to-face remotely.
• They have 100+ cloud VoIP features, including unlimited call queues, an advanced dial-pad editor, cloud branch exchange, advanced ring groups and wait time announcement for call centers, a paging system, eFax, and many more.
• We are also impressed that they also have hundreds of CRM integrations and other marketing integrations with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and many more.
• We found that the system is intuitive and easy to use.

What we don’t like about GoToConnect:

• There are occasional issues with connectivity and call quality.
• Onboarding with GoToConnect can be challenging and time-consuming.
• We think that the extensive feature set may overwhelm some users who might not need or use all the available options and would prefer a simpler system with fewer features.

GoToConnect equipment available:

• Cisco 88 series
• Polycom VVX series
• Yealink CP series (conference)
• Yealink T4 to T5 series (conference)
• Yealink W60P (cordless)

GoToConnect pricing: Their pricing starts at $26 per month for the basic business phone service. Their premium plan comes with advanced features for larger call centers. We found it to be a bit pricier than some other solutions we tested, which is why we think it is more suitable for mid-size companies.

Why we recommend GoToConnect: Because of our experience with VOIP services, we believe GoToConnect is the best business phone line provider for businesses that need strong video conferencing features.

8. Freshcaller – Best for Sales & Support Teams

Freshcaller, formerly Freshdesk Contact Center, is an easy-to-use, affordable contact center solution for businesses of all sizes. This cloud-based business phone service is designed specifically to manage inbound customer support calls.

Freshcaller comes with all of the call center features you’d expect, such as voicemail, call recording, call monitoring, warm and cold transfers, routing automation, agent availability reports, and more.

It is designed with a strong focus on call center functionality, offering features like call queues, intelligent routing, shared numbers, and call monitoring. We believe these features are particularly helpful for businesses that rely heavily on their call center.

What we like about Freshcaller:

• We appreciate that it has call recording, analytics, and advanced routing options, giving you the tools you need to track calls and performance effectively.
• We also like how Freshcaller makes it easy to scale your business and that you can create a global contact center by bringing your carrier or by purchasing numbers from 90+ countries. This is great for international businesses.
• We’ve found that it integrates well with other Freshworks products, such as Freshdesk and Freshsales, which streamlines workflows and centralizes data.
• Freshcaller offers competitive pricing, making it a cost-effective option for businesses that need strong call center capabilities.
• We think that the platform has a user-friendly interface, making it easier for new users to learn and adopt.

What we don’t like about Freshcaller:

• From our testing and user reviews, the platform can be slow at times.
• Limited customization options for the user interface and call reports.
• It has fewer integrations with third-party tools than some alternatives.

Freshcaller equipment available:

• None

Freshcaller pricing: They offer a pay-per-minute plan that you can use to get started. Or you can upgrade to the Growth plan, which includes up to 2,000 free incoming minutes, starting at $15 per month per agent.

Why we recommend Freshcaller: After reviewing Freshcaller, we think that this phone service is best suited for businesses with dedicated customer support teams that handle a high volume of customer calls.

9. Dialpad – Best AI-Powered Features

Dialpad is an AI-powered cloud communication platform that offers calling, video conferencing, messaging, and more, all in one user-friendly interface. We thoroughly tested the service, and we were impressed by its advanced AI features.

You can automate tasks and improve communication by using artificial intelligence features, such as automatic voicemail transcription, live speech-to-text, real-time call analytics, and more.

We also like that it comes with AI live coaching, which provides real-time recommendations during calls. This makes training new agents easier and can help your seasoned agents make more sales.

Plus, Dialpad combines voice, video conferencing, and team messaging into one single platform. This makes communication simple and easy for businesses to manage.

What we like about Dialpad:

• We found that you can set up a Dialpad business phone in minutes and that it runs on the Google Cloud Platform and their worldwide data centers. This allows them to guarantee an impressive 100% uptime.
• Dialpad seamlessly integrates with 70+ popular tools and apps, including Google Workspace, Slack, Salesforce, Microsoft Teams, and Zendesk, just to name a few, helping businesses connect all of their systems.
• Dialpad is designed to scale with your business, which is a great benefit as your company grows and your needs change.
• We found that they offer local phone numbers in many countries, which can be very helpful for businesses that want to connect with customers worldwide.
• We think that the platform has a user-friendly interface, making it easy to learn and use, even if you are not a technical expert.

What we don’t like about Dialpad:

• Customer service is a chatbot system, which can be frustrating for more complex issues.
• We believe that if you don’t require the AI features, then Dialpad may offer more than you actually need. In that case, a simpler business phone service could be a better option.

Dialpad equipment available:

• Polycom VVX series
• Yealink SIP series

Dialpad pricing: Dialpad pricing starts at $15 per month per user. You can also purchase addons separately, such as conference room lines, virtual faxes, and additional local, international, or toll-free numbers.

Why we recommend Dialpad: Dialpad is a great phone service for businesses that want powerful voice intelligence features. It’s also a good fit if you already use cloud-based tools because it integrates with many popular services.

10. Vonage – Best for Established Businesses & CRM

Vonage is a popular premium VoIP phone service for small and large businesses alike. All you need is a high-speed internet connection to start making online calls.

We love how you can add local, toll-free, and international company phone numbers right from the admin dashboard, making it easy to manage your numbers all in one place.

We also like that it comes with tons of advanced features, such as a virtual receptionist, call screening, click-to-dial, AI virtual assistant, and more.

Overall, Vonage offers a wide variety of features, including voice, video, team messaging, and integrations with CRM and other business applications.

What we like about Vonage:

• They offer contact center solutions if your business has high call traffic, and this includes an integrated CRM, auto-dial, auto-log calls, call recording, and AI routing. This makes Vonage a good option for businesses with a dedicated call center.
• They offer a good selection of integrations with popular CRM and business applications, streamlining workflows and improving productivity.
• We’ve found that Vonage has good call recording and analytics features, which we think are very useful for sales and customer support teams.
• Vonage is designed to scale with your business, which makes it a great choice if you expect to grow in the future.

What we don’t like about Vonage:

• One disadvantage is that Vonage is pretty expensive for small businesses.
• We found that the platform can feel complex and overwhelming to users who only need basic functionality.

Vonage equipment available:

• None

Vonage pricing: Vonage’s pricing is based on minutes. Their internet calling starts at $0.00411 per minute.

Why we recommend Vonage: We think Vonage is best if you’re interested in a phone service that has advanced features and APIs for developers.

11. 8×8 – Best for Global Communication

8×8 is another cloud-based communication platform designed specifically for international businesses. Aside from phone calls, it offers a variety of features, including HD video and audio conferencing, SMS, and team chat.

We discovered that 8×8 is easy to scale as your business grows. You can start with the basic plan, which includes unlimited calling to 14 countries, and easily upgrade to access more advanced features.

What we like about 8×8:

• We appreciate that 8×8 combines voice, video conferencing, team messaging, and contact center features into a single system. This is very convenient for businesses that need a unified communication solution.
• 8×8 offers advanced contact center features, such as call queues, skills-based routing, and call analytics. These are particularly helpful for businesses with high call volumes or specific customer service needs.
• We love how it integrates with CRM, productivity, and business applications, making it easy to connect to other systems and streamline workflows.
• 8×8 is designed to scale with your business as it grows.
• We found that it offers a 99.999% uptime SLA and has 35+ public and private data centers, which means you can be sure your communication channels will always be available and reliable.

What we don’t like about 8×8:

• 8×8 is more expensive than other business phone services.
• They don’t have the most responsive customer support.

8×8 equipment available:

• None

8×8 pricing: 8×8 doesn’t advertise its pricing publicly, so you’ll have to contact the sales team to get a quote for their services.

Why we recommend 8×8: We think that 8×8 is suitable for global businesses that need a reliable phone service with basic calling features.

12. Verizon – Best for Reliable Service & Integrated Solutions

Verizon is a well-known mobile network carrier that also offers premium business phone service solutions. It allows you to use traditional phone lines or VoIP plans.

The Business Unlimited plans offer unlimited talk, text, and data. Other features include mobile hotspot data, call filters, mobile security, and more.

What we like about Verizon:

• Verizon’s extensive and reliable network provides strong call quality and results in fewer service interruptions, which is essential for businesses that need dependable communication.
• They offer bundled packages that combine phone service with internet, mobile, and other business solutions, which can simplify billing and reduce costs for businesses that use these services.
• They also offer a wide range of service options, including VoIP, traditional phone lines, and mobile integration, which allows businesses to select a solution that fits their specific communication needs.

What we don’t like about Verizon:

• Verizon is more expensive than many other business phone service options.
• Their plans can be complex and difficult to navigate, with many options, add-ons, and potential hidden fees.
• Long wait times for customer support.

Verizon equipment available:

• iPhones
• Android phones

Verizon pricing: Verizon is one of the more expensive business phone services we’ve reviewed. The Business Unlimited plans start at $30 per month per line.

Why we recommend Verizon: We think Verizon is best suited for businesses with a higher budget that want to use traditional phone lines.

Which Is the Best Business Phone Service for You?

After carefully researching all the top business phone service providers, we believe that Nextiva is the best business phone service provider on the market.

Their plans are affordable and scalable for businesses of all sizes. You get unlimited voice calls, and they offer many powerful features along with top-notch customer support.

The best part is that while Nextiva business phone line works on your cell phone, tablets, and computer, they also often run free promotions for advanced business phone systems like Poly VVX150 or Nextiva X-885, which is used by many professionals for multi-line handling and more.

For all the reasons above, we decided to use Nextiva for our own business and rate it as the #1 best business phone system.

In our research, RingCentral came in a very close second. Their VoIP phone system offers many of the same features as Nextiva, and in the end, it came down to price and customer service.

You can’t go wrong with these top two VoIP providers.

We also looked into many other business phone service providers not listed in this article, such as Skype, Viasat, Avaya, and others. We decided it wasn’t best to list them all in this article because we don’t want to cause choice paralysis.

Instead, our ultimate goal is always to make it easy to choose the best provider for your needs.

Business Phone System FAQs

While helping thousands of business owners find the best business phone line providers for their needs, we have answered quite a lot of questions.

Below are some of the answers to the most frequently asked questions about VoIP business phone systems and service providers.

What is VoIP, and how does it work?

VoIP (Voice Over Internet Protocol) is a phone technology that allows you to make and receive phone calls using the internet wi-fi instead of traditional phone lines.

We wrote a detailed guide on what VoIP is and how it works.

Here’s a quick visual VoIP infographic:

Is business VoIP phone service cheaper than a landline phone?

Yes, VoIP business phone systems are cheaper than on-premise landlines because they use your existing internet connection rather than requiring a separate system or hardware. A VoIP business phone service also lowers internal IT and support burdens by simplifying the overall workflow.

Typical landline phone providers charge extra for advanced call features like call queuing, call transfer / automatic call forwarding, music on hold, extension dialing, conference bridge, etc.

With business VoIP, all the advanced features are included in a flat monthly fee, and top providers like Nextiva allow you to save up to 90% on internal calling costs.

Another huge benefit is that you get international calling at far more affordable rates.

Can I switch from a landline phone to a business VoIP service?

Yes, you can easily convert your landline business phone system to an online business VoIP solution. All the top business phone system companies like Nextiva and RingCentral make it easy for you to keep the same business phone number when switching from landline to VoIP.

How much does a business phone service cost?

The cost of your virtual business phone service will depend on the provider you choose, but typically, a VoIP service would cost around $20 per month.

Can I use my cordless phone with business VoIP?

Yes, you can use your existing cordless phones, softphones, and desk phones with most business VoIP providers. All the top providers that we mentioned in our list also come with a mobile phone app that you can install on your personal cell phone as well.

If you’re currently using analog phones or have a PBX setup, then you can use a VoIP adapter to keep the same business phone system.

What are the disadvantages of VoIP business phone systems?

VoIP business phone services make phone calls over the internet. The biggest disadvantage is that if you do not have a reliable internet connection, then your customer call quality will not be as good.

Also, if your business experiences a power outage, then it likely means that your internet router will also lose power. This can lead to call dropping. We always recommend using a battery backup with your internet router to avoid call quality issues.

These disadvantages can be easily mitigated, and the advantages of VoIP business phone systems simply outweigh any cons.

You get all the advanced call features like call routing, music on hold, conference calls, auto-attendant, interactive voice response (IVR), call queuing, extension dialing, voicemail forwarding, video calling, and a lot of flexibility without the high costs of landline phones.

Which is the best business phone system, in your expert opinion?

Our top 3 choices for the best business phone services are:

1. Nextiva
2. RingCentral
3. Zoom Phone

No, this last question is not a joke. We seriously get this question even after referring people to this guide.

That’s why we even made a video comparison of the top business phone services:

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Related Reading for Business Phone Services

We hope this article helped you find the best business phone service for your WordPress site or small business. You may also want to see some other articles related to business phone systems:

• Best virtual business phone number apps
• Best call center software
• Best conference call services
• Best business cell phone plans
• Best business voicemail transcription service
• Best business VoIP phone system
• Best cheap VoIP phone services

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