12 Best Business Phone Services for Small Businesses (2025)

Nextiva is my top choice for business phone services for small businesses. It stands out because it brings everything together into one user-friendly platform—phone, fax, video, and messaging. This is why I chose it for my business.

Setting up Nextiva is straightforward. Plus, the call quality has been consistently excellent, whether using desk phones in the office or the mobile app on the go. Calls are always crisp and clear, providing reliability for my team.

I particularly appreciate Nextiva’s call routing, which uses AI to send calls immediately to the right person. Additionally, setting up and sharing business phone numbers has been easy. This allows my team to present a professional image without needing to share personal contact details.

Nextiva also includes call analytics that offer detailed reports on call volumes and durations, and even agent performance. It also offers seamless CRM (customer relationship management) integrations.

However, there are a couple of things to keep in mind. Some users have noted that the desktop app can be resource-intensive, which I’ve occasionally noticed as well. Closing unnecessary applications usually resolves this, so it’s not a major issue. Also, Nextiva’s unlimited calling is limited to the US, Canada, and Puerto Rico.

RingCentral is my top pick for all-in-one communication for larger teams. It offers a platform that pulls together phone, video meetings, messaging, and contact center features with excellent call quality. Plus, it’s designed to be scalable, which is perfect for businesses that need room to grow.

I put RingCentral to the test to see what it can do. Setting it up was straightforward, and the call routing system was impressive. You can set rules based on departments, business hours, and caller ID to help direct calls where they need to go.

The call analytics and integrations with CRMs and help desk software were also powerful yet easy to set up.

Adding users, setting up phone numbers, and managing basic features was easy. Managing professional numbers, including getting local and toll-free numbers, was also simple once the setup was complete. However, setting up SMS was a bit more challenging than with other services.

RingCentral includes extra features like video meetings with screen sharing, team messaging, and integrations with tools like Google Workspace and Microsoft.

However, with so many features, some users feel overwhelmed at first. And while the support team is knowledgeable, the wait can be longer than expected.

Zoom Phone is an extension of the Zoom platform, which is known for video meetings. I was curious to see if it could offer the same simplicity and reliability as a business phone system.

It’s half the price of my other top choices, but its cloud VoIP phone system includes all the call features you need. Plus, you can manage everything from the familiar Zoom interface.

Essentially, you get a VoIP phone service, video meetings, and team chat all together. I like that with a simple click, you can turn a phone call into a video conference with Zoom Meetings or transfer a call to a Zoom Room.

While I didn’t choose it for my company’s daily operations, I tested it thoroughly and found the calls were loud and clear. That being said, call quality isn’t as high as what you’d get with Nextiva or RingCentral.

It also offers a good range of call-routing features. You can set up auto-attendants, call queues, and routing rules based on things like time of day, department, or who’s calling.

Zoom Phone offers a wide range of useful features, including call forwarding, call recording, voicemail transcription, automatic call attendance, SMS, desktop and mobile apps, and even desk phone support.

It also integrates with other business tools like Salesforce, HubSpot, and others.

However, it’s not the best option if detailed call analytics are a top priority for your business.

I was curious to check out Grasshopper because this business phone line provider is designed specifically for small businesses and solo entrepreneurs.

Grasshopper stands out for its simplicity and affordability, especially for smaller businesses without a physical office. It works smoothly on existing cell phones and devices.

It uses virtual phone numbers to forward calls to any phone or mobile device, but you will need a regular line for outgoing calls. During my tests, I found the call quality to be generally good—clear and reliable for everyday business needs.

The call routing features are basic but effective, making it easy to forward calls to different phones or voicemail boxes. Grasshopper is also great for remote teams, letting you add extensions used anywhere via mobile or desktop apps.

However, it’s not the cheapest for international calls since those features come with extra costs. It also includes convenient voicemail and basic texting, though it doesn’t offer full messaging capabilities or strong CRM integrations.

Overall, Grasshopper is perfect for anyone who isn’t a tech expert but wants a functional business phone system without any headaches. If you’re looking for a simple solution, then Grasshopper might be just what you need.

Ooma Office is an excellent business phone service if you need a combination of a virtual phone system and physical office phones.

Right away, I noticed that Ooma is cheaper than traditional phone lines. That’s always appealing, especially for startups and smaller businesses watching their budgets.

I found calls were clear and reliable, whether I was testing the desktop or mobile app.

Ooma also comes with all the powerful features I expect from a business phone service, such as a virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, and call logs.

You can also add a toll-free number to any Ooma office plan. By default, they will pre-select a toll-free phone number for you, but you can also choose a new one.

Best of all, the setup is very easy, and you can do it within minutes, which is great for busy business owners.

However, in my opinion, the Ooma app has an old and outdated design. It does not offer in-depth call analytics, and only limited CRM integrations are available. Ooma is also not the best option if you expect rapid growth in your business because it’s not as scalable as Nextiva.

International calling costs add up quickly when you run a business. That’s why I was impressed with Phone.com‘s approach. Unlike other providers that charge premium rates, it includes several European countries and Canada as local calls.

I tested the web and app-based administration panel, and it’s super straightforward. What really caught my attention was its smart call routing system – you can create rules based on time of day, day of the week, or caller ID to direct calls to the right team members. Setting up auto-attendants and ring groups is also particularly easy.

Phone.com delivers solid value with easy setup of local, toll-free, and vanity numbers. While the call quality isn’t quite as clear as premium services like Nextiva or RingCentral, it’s perfectly fine for daily business calls. You get all the essential features like call forwarding, conference calling, and video conferencing bundled in.

Bottom line: if you’re looking for affordable international calling and flexible call routing options, I recommend giving Phone.com a try. Just keep in mind that their customer support can be a bit slower than some competitors.

I also spent some time checking out GoToConnect, formerly known as Jive. You probably know it from GoToMeeting video calls, and GoToConnect is its answer to complete business communications. It combines professional video conferencing with a full business phone system.

Since GoToConnect is part of the larger GoTo software family, it seamlessly integrates with its other meeting and webinar software like GoToMeeting, GoToWebinar, GoToTraining, and more. Plus, it has particularly good video conferencing quality.

There are plenty of smart call routing options, such as auto-attendants, queues to handle busy times, and rules to forward calls to different people or departments. You can get local and toll-free numbers, and it’s simple to assign them to employees or teams.

It also offers hundreds of CRM integrations and other marketing integrations with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, and Slack.

While GoToConnect has a lot to offer, its many advanced features can be tricky to learn at first. It might not be the best pick if you’re completely new to VoIP systems.

Freshcaller stands out as an affordable cloud-based phone service that’s perfect for customer support teams. What impressed me most was how it manages to pack sophisticated call center features into a system that’s actually easy to use.

Its international capabilities are particularly strong – it offers phone numbers from over 90 countries, which is perfect if you’re running a global support team. The setup process is straightforward, even if you’re not particularly tech-savvy, and its pricing won’t break the bank.

The platform comes with all the essential call center tools you need: call queues, intelligent routing, shared numbers, and comprehensive call monitoring. I especially liked its analytics features, which give you detailed insights into your team’s performance and call patterns.

Its AI features aren’t as advanced as some competitors. Still, it’s an excellent choice for businesses that want powerful customer support features without the complexity of traditional call center systems.

Dialpad is an AI-powered business phone system that offers calling, video conferencing, and messaging in a user-friendly interface. Overall, I was thoroughly impressed by its advanced AI features.

These features let you easily automate tasks and improve communication in your business. For example, there is automatic voicemail transcription, live speech-to-text, real-time call analytics, and more.

I also like that it comes with AI live coaching, which provides real-time recommendations during calls. This makes training new agents easier and can help your seasoned agents make more sales.

Plus, Dialpad combines voice, video conferencing, and team messaging into one single platform. This makes communication simple and easy for businesses to manage.

Dialpad also seamlessly integrates with 70+ popular tools and apps, including Google Workspace, Slack, Salesforce, Microsoft Teams, and Zendesk.

However, Dialpad’s customer support is only offered through a chatbot system. This can be frustrating for fixing complex issues.

Vonage is a well-known name in VoIP, and it’s an excellent option for call centers and larger businesses. It has been around for a while, so I was curious to see how this business phone service stacks up today.

It offers a wide range of features, from basic phone service to video conferencing and team messaging, all aimed at helping businesses stay connected.

I appreciate that you can add local, toll-free, and international company phone numbers right from the admin dashboard. This makes it super easy to manage your numbers all in one place.

It’s a great option for call centers because of its integrated CRM, auto-dial, auto-log calls, call recording, and AI routing. Vonage is also compatible with VoIP desk phones, giving you the option to use traditional office phones alongside the desktop and mobile apps.

I also like that it comes with tons of advanced features, such as a virtual receptionist, call screening, click-to-dial, AI virtual assistant, and more.

But keep in mind that it’s one of the more expensive options on this list. So, if you’re a startup or a very small business, you may be better off with a different provider.

8×8 is a global cloud-based communication platform designed specifically for international businesses. Aside from phone calls, it offers a variety of features, including HD video and audio conferencing, SMS, and team chat.

I like 8×8’s advanced contact center features, which include call queues, skills-based routing, and a virtual receptionist. These are particularly helpful for businesses with high call volumes or specific customer service needs.

You can get local numbers, toll-free numbers, and even numbers from other countries if you need them. Setting up new numbers is quick, and you can assign them to different people or teams in your business easily.

Plus, 8×8 is easy to scale as your business grows. You can start with the basic plan, which includes unlimited calling to 14 countries, and easily upgrade to access more advanced features.

Keep in mind that the user interface can feel a little outdated compared to some newer platforms. And it doesn’t offer the best call reporting and analytics, which is a sore point at this price point.

Verizon is a name that we all know, especially for network coverage, so I was curious to see how its business phone service stacks up. It allows you to use traditional phone lines or VoIP plans, and I recommend it if reliable service is your #1 priority.

What really makes Verizon stand out is its network reliability and coverage. For many businesses, especially those that rely on consistent connectivity, Verizon has a good reputation for being dependable.

It has an extensive and reliable network that provides strong call quality and fewer service interruptions. This is essential for businesses that need dependable communication.

Verizon Business Voice offers straightforward call routing features. You can set up auto-attendants to answer calls, create call groups to ring multiple phones, and use call forwarding to send calls to different numbers.

Also, getting business phone numbers is simple. You can choose local and toll-free numbers to give your business a more professional image. Setting up new numbers is easy, and you can manage them through your Verizon business account.

The Business Unlimited plans offer unlimited talk, text, and data. Other features include mobile hotspot data, call filters, mobile security, and more.

Plus, Verizon offers bundled packages that combine phone service with internet, mobile, and other business solutions. This can simplify billing and reduce costs for businesses that use these services.