Fizemos a transição para o Disqus em 2015. Muitos de nossos leitores notaram essa mudança e nos pediram para compartilhar nossas ideias sobre o motivo da mudança.
Depois de usar o Disqus por cerca de um ano, identificamos várias desvantagens que nos levaram a decidir voltar para os comentários padrão do WordPress. Atualmente, essa ainda é nossa opção preferida.
Agora, usamos o sistema de comentários padrão do WordPress juntamente com o plug-in Subscribe to Comments Reloaded. Dessa forma, nossos leitores podem acompanhar determinadas publicações e conversas que mais lhes interessam.
Neste artigo, exploraremos os motivos por trás de nossa decisão e como ela levou a um aumento de 304% em nosso envolvimento com comentários.
Por que deixamos de usar o Disqus?
Na WPBeginner, começamos a usar o Disqus em abril de 2014.
No entanto, apenas um ano depois, decidimos abandonar o Disqus. Vamos examinar alguns dos motivos pelos quais decidimos fazer a mudança.
Inserção de links de afiliados sem permissão
Quando estávamos usando o Disqus, ele oferecia aos editores a oportunidade de ganhar um pouco mais de dinheiro se ativassem o Promoted Discovery. Isso habilitava histórias patrocinadas na seção de posts relacionados que o Disqus poderia adicionar.
Como não quer íamos nenhum anúncio deles, todas as configurações estavam desmarcadas.
No entanto, encontramos acidentalmente o que eles chamaram de “bug”, no qual o Disqus inseriu links de afiliados no conteúdo da publicação do nosso blog sem nossa permissão.
Basicamente, a Disqus tinha uma parceria com a Viglink, que examina seu conteúdo e altera qualquer link com o qual eles tenham parceria para um link de afiliado.
Percebemos isso quando notamos que o Viglink estava encaminhando vendas para o OptinMonster a partir do nosso site, o WPBeginner. Que irônico, já que ambos os sites são nossos. Hmmm.
Depois de investigar o problema, relatamos o problema à Disqus, que o corrigiu, chamando-o de “bug”.
Ficamos bastante decepcionados com a forma como isso foi tratado. Não temos certeza de quanto dinheiro a Disqus ganhou com esse bug de injeção de afiliados e o quanto isso foi disseminado.
Não houve nenhum anúncio de divulgação pública sobre isso e, definitivamente, não recebemos nenhum crédito em dinheiro pela publicidade que eles colocaram em nosso site por sabe-se lá quanto tempo. Isso deixou um gosto ruim na boca.
Comentários patrocinados
Aprendemos isso com nosso amigo Michael Hyatt, que notou o aparecimento de comentários patrocinados em seu site sem permissão.
Ele informou que não era possível desativar a opção sem a ajuda da equipe de suporte da Disqus. Então, entramos em contato com a Disqus para obter uma resposta oficial.
Eles confirmaram que não havia uma maneira fácil para as pessoas optarem por não participar sem entrar em contato com a equipe de suporte. No entanto, eles observaram que, devido aos critérios específicos para Comentários Patrocinados, a maioria dos usuários não seria afetada.
No entanto, o gerenciamento de comentários de spam já era um desafio, e o monitoramento do Disqus para garantir que eles não permitissem comentários patrocinados em nosso site aumentava a carga de trabalho. Essas tarefas adicionais se tornaram excessivas.
Observação: Durante esse fiasco dos comentários patrocinados, descobrimos uma configuração que foi ativada automaticamente para o rastreamento de cookies. Na época, ela estava localizada na guia de configurações “Avançadas”. Portanto, se você estiver usando o Disqus, verifique se esse recurso ainda existe e desative-o.
Diminuição significativa no engajamento com comentários
Quando usamos o Disqus, alguns leitores reclamaram que ele dificultava os comentários de visitantes. Como o Disqus era amplamente usado em vários sites importantes, não demos muita atenção a essas reclamações no início.
No entanto, com o passar do tempo, nosso envolvimento com os comentários caiu significativamente. Depois de desativar o Disqus, vimos que nossos usuários estavam começando a deixar mais comentários. Logo após a mudança, notamos que nossos comentários aumentaram em 304%.
Interface de moderação
Quando mudamos para o Disqus, inicialmente ficamos bastante animados com a nova interface de moderação de comentários. Mas, à medida que a usamos mais, nossos editores não gostaram dela.
Observação: essa é uma preferência totalmente pessoal, e sabemos que há outros usuários que adoram a interface do Disqus.
Do que gostamos no Disqus?
Apesar de algumas preocupações com as práticas comerciais da Disqus, há vários recursos que apreciamos na plataforma.
Escalabilidade e desempenho do site
Os comentários consomem muitos recursos. Se houver muitos comentários em uma postagem, ela levará muito tempo para carregar.
Se muitos usuários deixarem comentários ao mesmo tempo, isso também afetará a carga do seu servidor. A vantagem de usar um sistema de comentários de terceiros, como o Disqus, é que você pode reduzir a carga do seu servidor e enviá-la para o servidor deles.
Mesmo que um usuário mal-intencionado ataque o seu site, isso não afetará o seu servidor porque ele precisa passar primeiro pelo Disqus. No entanto, observe que isso só é verdade se você tiver desativado o Comment Sync.
Redundância
A melhor parte do Disqus era que os comentários eram armazenados em um banco de dados de terceiros, o que é extremamente útil para lidar com a redundância. Definitivamente, sentimos falta disso.
Isso significa que, se você tiver que fazer um failover, poderá simplesmente desativar os comentários até que os servidores principais estejam de volta. Embora não seja ideal, essa é a opção mais simples que você tem.
Alternativas ao Disqus
Atualmente, estamos usando os comentários padrão do WordPress e o plug-in Subscribe to Comments Reloaded. O software principal nos ajuda a simplificar o gerenciamento de comentários. Enquanto isso, o plug-in permite que nossos leitores sigam as publicações que mais lhes interessam, o que aumenta o engajamento.
Embora não usemos o Thrive Comments no WPBeginner, nós o recomendamos com base em seus recursos poderosos e nas experiências positivas que vimos no blog do Thrive. É uma excelente opção para quem deseja aprimorar seu sistema de comentários do WordPress.
Para obter mais detalhes, consulte nossa extensa análise do Thrive Themes Suite e vá para a seção Thrive Comments.
Como alternativa, você pode aprimorar os comentários nativos do WordPress usando um conjunto de plug-ins de funcionalidade adicional que permite aos usuários:
Esses são apenas alguns exemplos. Você pode conferir nossas escolhas de especialistas dos melhores plug-ins para melhorar os comentários do WordPress e encontrar a ferramenta certa para seus objetivos.
Relacionado: Experimentamos o Disqus e o Livefyre no passado, mas voltamos a usar os comentários do WordPress porque eles parecem ser a melhor opção geral.
Esperamos que esta análise esclareça nossos motivos para abandonar o Disqus. Agradecemos seu interesse e compreensão contínuos. Para ler mais, consulte nosso guia sobre como gerenciar e-mails de notificação de comentários do WordPress ou como exportar endereços de e-mail de comentários do WordPress.
Se você gostou deste artigo, inscreva-se em nosso canal do YouTube para receber tutoriais em vídeo sobre o WordPress. Você também pode nos encontrar no Twitter e no Facebook.
Moinuddin Waheed
Thanks for letting me know that disqus has some these bad practices and techniques in their part.
I have used disqus for a longer time for my blog comments and never knew that these are the issues with it.
I will definitely consider other options for wordpress comments. For now switching to wordpress comments.
Thanks a ton.
Sam Am
Great article , I used to have disqus for more than 2 years and I was always wondering why you guys are not using it. these days I was digging deep on my site and found couple of affiliate links redirects that I have never installed or dealt with. I just found out that it is from disqus “and I think you can disable them” but I decided to delete disqus all together since this is not acceptable doing something on my site with out my permission “it was automatically turned on”
it time to say goodbye disques, and thanks for the great post.
WPBeginner Support
Glad you liked our post
Administrador
Frank Fajardo
I found your blog after doing a search on why Disqus would like to get quite a lot of permission from my Tweeter account, more than most apps that simply need my identity (email and name). Thanks for sharing. It makes me affirm my decision to not sign up.
WPBeginner Support
Glad our guide was helpful
Administrador
Vlado
Congratulation! Very good decision!
WPBeginner Support
Glad you liked our decision
Administrador
Erving
Interesting. I was researching if going with Discus was the way for my website. Now I will think it thoroughly a bit more.
WPBeginner Support
Glad our experience could be helpful
Administrador
Kingju Pendalo
Thanks for you review, I was wondering about setting Disqus on my website. Looks like I’m not going to go this way.
WPBeginner Support
Glad our tutorial could help inform you
Administrador
Abhishek Dorik
Hey! Thanks for this, it’s a great read. I too was using disqus on one of my blogs and I totally agree with all the takes in this blog. Interesting!
WPBeginner Support
You’re welcome, glad you like our content
Administrador
Muskie
What changes did you have to make to your theme to move away from Disqus. It is basically blocked in China and slows my whole website down so I think it has to go given how long I’ve lived in China.
WPBeginner Support
As our theme is a custom theme, we had to ensure we had a comments template but for most themes, there should be a comments template already.
Administrador
Muskie
I plan to upgrade to WordPress 5 and then update my theme. Disqus has been blocked for two years in China it has to go if you want anyone in China to leave a comment on your blog.
Mathukutty P. V.
You said you are using wordpress native comment, but this comment box is different than my native comment box. Also could not find subscribe option. Why this change? One visitor complained the comment box below comments is difficult to access, and hence box should be above comments.
Tim
Links to comments never, ever worked in Disqus. The software just plain sucks. Finding older comments is incredibly tedious.
Betsi
What comment plugin are you using now?
WPBeginner Support
Hi Betsi,
We are not using any comment plugin.
Administrador
Taylor
I “Happened” across this article and am very glad I read it, along with numerous comments shared.
I do NOT ever recall doing a “thing” with Disqus, and yet they had an account on me, linked to FB that was so old it had an email address I have not used in AGES, as in probably 7 yrs or. more? I shut it down tonight, but not sure that really means a thing. I never register anything with my FB account, ever! So this is interesting that they had it. Maybe somehow way back when I did, is all I can think of.
I am hoping closing the account is the same as also rejecting them of any rights to access any of my information, or to share such information in part or in whole. But I don’t know. (??) Anyone know?
When I go to make a comment in some sites, they ask for my email and they want you to click a box giving consent for them to have access to your whole life and your friends … These apps do NOT need my friend’s lists, contacts, location(s), phone number, place of work, my whole life…its none of their business, just so I can make a comment? So I close the window and move on, no comment made. Many of us move on. But in time I’m betting that will continue to change, which for me is alarming.
Privacy matters! I fear for the next few generations as they further and further remove them from any understanding of the value of privacy and their rights to it.
While I do have a Company website we have as of yet to place anything up that allows for “commenting”. in our blog/article section because we work in Psychiatric care and Human Rights needs for marginalized populations that are heavily stigmatized, to begin with.
The last thing I want any of those we serve seeing is all the judgemental comments and crudeness that has already done enough damage to their healing process. So as a company in our field of work, we are torn on how to handle this and continue to debate what to do. We want people to have a voice and place to share their views appropriately, and give support to those who would gain from it, while educating the communities that are the foundation to the world we live in.
A rational conversation would be great! Reality has shown me that is nearly impossible. There is the ideal world, then there is a reality.
If there is a really good way to have comments done filtered from the spam and the hate, I’d love to know what it is. Yes, we do use Word Press but I don’t know it inside and out. I plan to explore plugins, etc. but frankly it seems to me that the time consumption of self-monitoring of comments would be extremely time-consuming.
Thank you for writing the article, it did lead me to more information. and awareness of some complexities and even some tools I was unaware of. If I had not crossed this article, I’d have not even known I was in their system! That’s scary. So thank you!
Khary
I recently removed the plug in after all my comments seem to have disappeared. Then i did an import and comments reappeared, but greyed out. In frustration in disabled the plug in and voila trouble free comments. Wouldnt ever use that program again.
Val
I was about to switch from Disqus to WP native comments, but then I realize that in order to have Akismet spam protection there, I have to pay $5/month for that. With Disqus spam protection is included free. And I have not had ad problems that I know of. Are you paying for Akismet or is there another option? Thank you
WPBeginner Support
Hi Val,
Akismet is free for personal blogs. During the signup you will be asked to choose a plan. Select name your own price plan and then you can set it to 0.
Administrador
Ed
I’m so glad you posted this. Unfortunately, I’m just now seeing it after having the worst experiences with them. One thing, I can tell you, that made me leave Disqus is the way they’ve made it really easy to block individual voices that don’t agree with the status quo. I posted a comment on NPR that they didn’t like, and they marked it spam. Next thing I know, after posting on another site, my comment got marked as spam again. That makes it sound like it’s just me being a troll or something, I know, but I’m not. I’m just not someone who’ll say whatever it is that people want to hear instead of a dissenting opinion. Now, every time I post a comment, I have to go through a process where I’m more likely to get marked as a spammer because of these past two instances. As a result, I don’t use Disqus to discuss anything–but they did leave me filled with disgust.
John S
I’ve read some sketchy stuff Disqus was doing before. As a Disqus contributor I was researching Disqus and came upon your experience with Disqus. I have to rethink myself using such a service that seems to do things a bit shady and underhanded. I don’t like Disqus because it tends to allow some really derogatory users who continue to berate other user comments without any ramifications. For me Disqus as sort of done a disservice to the web comment services by becoming more a negative then a positive way to exchange opinions and ideals.
John
Disqust wants to see my friends list and many other things in order to become their customer? Really? And it told me it found my secret account (everyone’s entitled to privacy) and asked me whether I wanted disqust to let everyone know about it and tie it up with my public profile? Seriously? Does Yelp have a buddy at Disqust? Cause Yelp is buddies with Twitter, which in turn allows Yelp president to freely spy on everyone’s comments at Twitter (no kidding). I find difficult to post even using the very Disqusting account. And I never allow them to connect with my Gmail, Facebook etc. accounts. Once Disqust blocked me from posting on Disqust and exposed to me that they knew everything about me and my posts. Nothing illegal on my side and who is Disqust, a Scotland Yard?
Jess Pacheco
This is some good insight. I actually came across this on my search for why my Disqus comments weren’t loading at the footer of my newest blog post. So, it seems like a lot of folks have encountered my issue with no solution.
Vincenzo
“When we enabled Disqus, few readers complained that Disqus makes it harder for guest commenting.” This is the main reason why I hate disquis.
Peter
This is a great article. Thank you for sharing. I was about to pay for Disqus but this has raised a red flag. Again, thank you.
Trina
I just stumbled upon this while I was just about to download the disqus plug in. I am glad I read it.
I have a few questions, at the moment I have a facebook plugin but my normal wordpress comment box is underneath. But I keep getting people trying to advertise in the wordpress comment box and it’s pretty annoying. I primarily work on facebook… would you suggest keeping the facebook plugin? I would like people to post from all platforms. Also, how do I moderate the comments?
Sorry for all the questions, I am relatively new to this. Many thanks
Ramin Faizy
Thanks for this great post i wanted to use disqus for my site but after this great post i will not use that thanks a lot