Deixamos de usar o Disqus há cerca de dois meses. Muitos de vocês notaram essa mudança e nos pediram para escrever uma avaliação do Disqus explicando por que mudamos. Depois de usar o Disqus por cerca de um ano, notamos várias desvantagens que nos forçaram a voltar para os comentários do WordPress. Nesta análise do Disqus, destacaremos os motivos pelos quais mudamos e como isso ajudou a aumentar nossos comentários em 304%.
Começamos a usar o Disqus em abril de 2014. Mudamos há vários meses. Agradecemos imensamente sua paciência e pedimos desculpas por termos demorado tanto para escrever sobre isso. Sabemos que muitos de vocês têm perguntado por que deixamos de usar o Disqus, então aqui vai nossa avaliação final do Disqus.
Por que deixamos de usar o Disqus?
Foram vários os motivos que nos levaram a abandonar o Disqus.
Inserção de links de afiliados sem permissão
O Disqus oferece aos editores a possibilidade de ganhar um pouco mais de dinheiro se você ativar o Promoted Discovery, que mostra histórias patrocinadas na seção de posts relacionados que o Disqus pode adicionar.
Como não queríamos nenhum anúncio deles, todas as configurações estavam desmarcadas.
No entanto, acidentalmente nos deparamos com o que eles chamam de “bug”, em que o Disqus estava inserindo links de afiliados no conteúdo das publicações do nosso blog sem nossa permissão.
Basicamente, o Disqus tem uma parceria com a Viglink, que analisa seu conteúdo e altera qualquer link com o qual eles tenham parceria para um link de afiliado.
Percebemos isso quando notamos que o Viglink indicava vendas para o OptinMonster a partir do nosso site WPBeginner. Que irônico, já que ambos os sites são nossos. Hmmm.
Depois de investigar, relatamos o problema ao Disqus, que o corrigiu e o chamou de “bug”.
Ficamos bastante decepcionados com a forma como o problema foi tratado. Não temos certeza de quanto dinheiro a Disqus ganhou com esse bug de injeção de afiliados e o quanto isso foi disseminado. Não houve nenhum anúncio público sobre isso e, definitivamente, não recebemos nenhum crédito em dinheiro pela publicidade que eles estavam colocando em nosso site, sabe-se lá por quanto tempo.
Isso deixou um gosto ruim na boca.
Para obter mais detalhes sobre o bug, assista ao nosso vídeo aqui.
Comentários patrocinados
Ficamos sabendo disso por meio de nosso amigo Michael Hyatt, quando ele percebeu que comentários patrocinados estavam aparecendo em seu site sem sua permissão.
Ele relatou que não é possível optar por não participar sem a ajuda da equipe de suporte do Disqus.
Por isso, entramos em contato com a Disqus para obter uma resposta oficial sobre esse problema.
Eles confirmaram que não havia uma maneira fácil de cancelar a participação sem entrar em contato com a equipe de suporte. Como havia critérios específicos para os Sponsored Comments, a maioria dos usuários não será afetada por isso.
Excelente! Como se combater comentários com spam já não fosse difícil o suficiente, agora temos que ficar de olho no Disqus e entrar em contato com eles rapidamente se eles permitirem comentários patrocinados em nosso site. Não, obrigado.
Matt Mullenweg, fundador do WordPress, resumiu da melhor forma em sua resposta ao anúncio da Disqus: “Não é spam de comentário se estivermos sendo pagos por isso!”
Observação: durante esse fiasco dos comentários patrocinados, descobrimos uma configuração que é ativada automaticamente para o rastreamento de cookies. Ela está localizada na guia de configurações “Avançadas”. Certifique-se de desativá-la se estiver usando o Disqus.
Diminuição significativa no engajamento com comentários
Quando ativamos o Disqus, alguns leitores reclamaram que o Disqus dificultava os comentários de visitantes. Como o Disqus estava sendo amplamente usado em vários sites importantes, não demos muita atenção a essas reclamações.
Com o passar do tempo, nosso envolvimento com comentários caiu significativamente. Depois de desativar o Disqus, vimos que nossos usuários começaram a deixar mais comentários. Desde a mudança, notamos que nossos comentários aumentaram em 304%.
Interface de moderação
Ficamos bastante empolgados com a nova interface de moderação quando mudamos, mas, à medida que a usamos mais, nossos editores não gostaram dela.
Observação: essa é uma preferência totalmente pessoal, e sabemos que há outros usuários que adoram a interface do Disqus.
Do que sentiremos falta no Disqus?
Embora não tenhamos gostado de algumas das práticas comerciais da Disqus, há alguns aspectos da plataforma dos quais certamente sentiremos falta.
Escalabilidade e desempenho do site
Os comentários consomem muitos recursos. Se houver muitos comentários em uma publicação, ela levará muito tempo para carregar.
Se muitos usuários estiverem deixando comentários ao mesmo tempo, isso também afetará a carga do servidor. A vantagem de usar um sistema de comentários de terceiros, como o Disqus, é que você elimina a carga do seu servidor e a envia para o servidor deles.
Mesmo que o seu site seja atacado por um usuário mal-intencionado, isso não afetará o seu servidor porque ele precisa passar primeiro pelo Disqus. (Observação: isso só é verdade se você tiver desativado a sincronização de comentários).
Redundância
A melhor parte do Disqus era que os comentários eram armazenados em um banco de dados de terceiros, o que é extremamente útil para a redundância. Com certeza sentiremos falta disso.
Por enquanto, se precisarmos fazer um fail-over, simplesmente desativaremos os comentários até que nossos servidores principais estejam de volta. Embora não seja ideal, essa é a opção mais simples que temos.
O que vem a seguir?
Por enquanto, estamos usando a interface padrão de comentários do WordPress. No passado, experimentamos o Disqus e o Livefyre, mas voltamos a usar os comentários do WordPress porque parece ser a melhor opção geral disponível.
Definitivamente, estamos considerando usar o De:Comments, um plug-in de comentários do WordPress que analisamos anteriormente.
A outra opção é potencializar os comentários nativos do WordPress com um conjunto de outros plug-ins de funcionalidade, como Subscribe to Comments (Assinar comentários), Reply Notifications (Notificações de resposta), Simple Comment Editing (Edição simples de comentários) e possivelmente alguns outros.
Esperamos que esta análise tenha explicado por que deixamos de usar o Disqus. Agradecemos muito sua paciência e pedimos desculpas por termos demorado tanto para escrever sobre isso. Sabemos que muitos de vocês têm perguntado sobre essa mudança.
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Moinuddin Waheed
Thanks for letting me know that disqus has some these bad practices and techniques in their part.
I have used disqus for a longer time for my blog comments and never knew that these are the issues with it.
I will definitely consider other options for wordpress comments. For now switching to wordpress comments.
Thanks a ton.
Sam Am
Great article , I used to have disqus for more than 2 years and I was always wondering why you guys are not using it. these days I was digging deep on my site and found couple of affiliate links redirects that I have never installed or dealt with. I just found out that it is from disqus “and I think you can disable them” but I decided to delete disqus all together since this is not acceptable doing something on my site with out my permission “it was automatically turned on”
it time to say goodbye disques, and thanks for the great post.
WPBeginner Support
Glad you liked our post
Administrador
Frank Fajardo
I found your blog after doing a search on why Disqus would like to get quite a lot of permission from my Tweeter account, more than most apps that simply need my identity (email and name). Thanks for sharing. It makes me affirm my decision to not sign up.
WPBeginner Support
Glad our guide was helpful
Administrador
Vlado
Congratulation! Very good decision!
WPBeginner Support
Glad you liked our decision
Administrador
Erving
Interesting. I was researching if going with Discus was the way for my website. Now I will think it thoroughly a bit more.
WPBeginner Support
Glad our experience could be helpful
Administrador
Kingju Pendalo
Thanks for you review, I was wondering about setting Disqus on my website. Looks like I’m not going to go this way.
WPBeginner Support
Glad our tutorial could help inform you
Administrador
Abhishek Dorik
Hey! Thanks for this, it’s a great read. I too was using disqus on one of my blogs and I totally agree with all the takes in this blog. Interesting!
WPBeginner Support
You’re welcome, glad you like our content
Administrador
Muskie
What changes did you have to make to your theme to move away from Disqus. It is basically blocked in China and slows my whole website down so I think it has to go given how long I’ve lived in China.
WPBeginner Support
As our theme is a custom theme, we had to ensure we had a comments template but for most themes, there should be a comments template already.
Administrador
Muskie
I plan to upgrade to WordPress 5 and then update my theme. Disqus has been blocked for two years in China it has to go if you want anyone in China to leave a comment on your blog.
Mathukutty P. V.
You said you are using wordpress native comment, but this comment box is different than my native comment box. Also could not find subscribe option. Why this change? One visitor complained the comment box below comments is difficult to access, and hence box should be above comments.
Tim
Links to comments never, ever worked in Disqus. The software just plain sucks. Finding older comments is incredibly tedious.
Betsi
What comment plugin are you using now?
WPBeginner Support
Hi Betsi,
We are not using any comment plugin.
Administrador
Taylor
I “Happened” across this article and am very glad I read it, along with numerous comments shared.
I do NOT ever recall doing a “thing” with Disqus, and yet they had an account on me, linked to FB that was so old it had an email address I have not used in AGES, as in probably 7 yrs or. more? I shut it down tonight, but not sure that really means a thing. I never register anything with my FB account, ever! So this is interesting that they had it. Maybe somehow way back when I did, is all I can think of.
I am hoping closing the account is the same as also rejecting them of any rights to access any of my information, or to share such information in part or in whole. But I don’t know. (??) Anyone know?
When I go to make a comment in some sites, they ask for my email and they want you to click a box giving consent for them to have access to your whole life and your friends … These apps do NOT need my friend’s lists, contacts, location(s), phone number, place of work, my whole life…its none of their business, just so I can make a comment? So I close the window and move on, no comment made. Many of us move on. But in time I’m betting that will continue to change, which for me is alarming.
Privacy matters! I fear for the next few generations as they further and further remove them from any understanding of the value of privacy and their rights to it.
While I do have a Company website we have as of yet to place anything up that allows for “commenting”. in our blog/article section because we work in Psychiatric care and Human Rights needs for marginalized populations that are heavily stigmatized, to begin with.
The last thing I want any of those we serve seeing is all the judgemental comments and crudeness that has already done enough damage to their healing process. So as a company in our field of work, we are torn on how to handle this and continue to debate what to do. We want people to have a voice and place to share their views appropriately, and give support to those who would gain from it, while educating the communities that are the foundation to the world we live in.
A rational conversation would be great! Reality has shown me that is nearly impossible. There is the ideal world, then there is a reality.
If there is a really good way to have comments done filtered from the spam and the hate, I’d love to know what it is. Yes, we do use Word Press but I don’t know it inside and out. I plan to explore plugins, etc. but frankly it seems to me that the time consumption of self-monitoring of comments would be extremely time-consuming.
Thank you for writing the article, it did lead me to more information. and awareness of some complexities and even some tools I was unaware of. If I had not crossed this article, I’d have not even known I was in their system! That’s scary. So thank you!
Khary
I recently removed the plug in after all my comments seem to have disappeared. Then i did an import and comments reappeared, but greyed out. In frustration in disabled the plug in and voila trouble free comments. Wouldnt ever use that program again.
Val
I was about to switch from Disqus to WP native comments, but then I realize that in order to have Akismet spam protection there, I have to pay $5/month for that. With Disqus spam protection is included free. And I have not had ad problems that I know of. Are you paying for Akismet or is there another option? Thank you
WPBeginner Support
Hi Val,
Akismet is free for personal blogs. During the signup you will be asked to choose a plan. Select name your own price plan and then you can set it to 0.
Administrador
Ed
I’m so glad you posted this. Unfortunately, I’m just now seeing it after having the worst experiences with them. One thing, I can tell you, that made me leave Disqus is the way they’ve made it really easy to block individual voices that don’t agree with the status quo. I posted a comment on NPR that they didn’t like, and they marked it spam. Next thing I know, after posting on another site, my comment got marked as spam again. That makes it sound like it’s just me being a troll or something, I know, but I’m not. I’m just not someone who’ll say whatever it is that people want to hear instead of a dissenting opinion. Now, every time I post a comment, I have to go through a process where I’m more likely to get marked as a spammer because of these past two instances. As a result, I don’t use Disqus to discuss anything–but they did leave me filled with disgust.
John S
I’ve read some sketchy stuff Disqus was doing before. As a Disqus contributor I was researching Disqus and came upon your experience with Disqus. I have to rethink myself using such a service that seems to do things a bit shady and underhanded. I don’t like Disqus because it tends to allow some really derogatory users who continue to berate other user comments without any ramifications. For me Disqus as sort of done a disservice to the web comment services by becoming more a negative then a positive way to exchange opinions and ideals.
John
Disqust wants to see my friends list and many other things in order to become their customer? Really? And it told me it found my secret account (everyone’s entitled to privacy) and asked me whether I wanted disqust to let everyone know about it and tie it up with my public profile? Seriously? Does Yelp have a buddy at Disqust? Cause Yelp is buddies with Twitter, which in turn allows Yelp president to freely spy on everyone’s comments at Twitter (no kidding). I find difficult to post even using the very Disqusting account. And I never allow them to connect with my Gmail, Facebook etc. accounts. Once Disqust blocked me from posting on Disqust and exposed to me that they knew everything about me and my posts. Nothing illegal on my side and who is Disqust, a Scotland Yard?
Jess Pacheco
This is some good insight. I actually came across this on my search for why my Disqus comments weren’t loading at the footer of my newest blog post. So, it seems like a lot of folks have encountered my issue with no solution.
Vincenzo
“When we enabled Disqus, few readers complained that Disqus makes it harder for guest commenting.” This is the main reason why I hate disquis.
Peter
This is a great article. Thank you for sharing. I was about to pay for Disqus but this has raised a red flag. Again, thank you.
Trina
I just stumbled upon this while I was just about to download the disqus plug in. I am glad I read it.
I have a few questions, at the moment I have a facebook plugin but my normal wordpress comment box is underneath. But I keep getting people trying to advertise in the wordpress comment box and it’s pretty annoying. I primarily work on facebook… would you suggest keeping the facebook plugin? I would like people to post from all platforms. Also, how do I moderate the comments?
Sorry for all the questions, I am relatively new to this. Many thanks
Ramin Faizy
Thanks for this great post i wanted to use disqus for my site but after this great post i will not use that thanks a lot