O guia definitivo para WordPress e conformidade com o GDPR

196 ComentáriosDeixe uma resposta

1. Teresa Cuervo

   I use Jetpack plugin for my contact form and stats (among others) How to make their contact form compliant?
   Thanks

   Responder

2. Dan

   One thing that people don’t seem to be discussing is the comment section. Right here, in this very form, you just asked me for my email address, as does every standard WP comment form. But nowhere are you telling me what this email address will be used for. You aren’t using it for follow up because I’m not going to subscribe to that option.

   The default WP comment behaviour is just to ask for people’s email address but with no particular purpose, which also goes against GDPR, right? You have to have a purpose to ask for someone’s data now.

   This seems so obvious that I wonder what I’m missing. They clearly thought about comments and added that new cookie comment check-box, so why is nothing mentioned about the email address collection in the first place?

   Responder

3. Faizan

   Thelanguage you use o explain this GDPR issue,is tremendously unique. ALL in one solution for small projects like mine. From this I get to know completely about GDPR and Now I can analyze where i have to improve.
   Thanks

   Responder

4. Rahadian

   Wonderful guide, I thought this compliance is not affecting me, although I wonder what is this “GDPR compliance” people talking about, and this article provide me with clear explanation. Now I know I should update my website and must follow this compliance. Thank you for sharing this information.

   Responder

5. Q

   Thank you for a very detailed explanation AND most of all for curbing panic. I can look at decent solutions and implement GDPR compliance on my website with ease now that I know what it entails.

   Responder

6. Himadri Saha

   Hi, Thanks for your nice, clear and explanatory article. I am using Sumome to generate my subscriber base. Do you have any idea whether this is GDPR compliant?

   Responder

   • Editorial Staff

     Hi Himdari,

     You’d have to ask the Sumo team as to what they’re doing about GDPR

     Responder

     Administrador

7. Aliyy Oke

   What a succinct and we’ll informative article. This article has quite enlightenment effect on understanding what GDPR is. Until now I never knew that this law is just going to be taking its effect from 25th of May and there has been a lot buzzes and news of it here and there for a long time now. Thank you for the wonderful post.

   Responder

8. Waqas

   I run a cybersecurity news website and I have never collected anything from any visitor other than email for sending readers notifications about new news articles.

   Do I have to go through all this headache as well? Also, do we have to show GDPR compliance popup to visitors like we do with cookie consent popup?

   Thanks for the great article.

   Responder

9. Gary Sonnenberg

   I think you’re going to get a lot of hits on this article.

   I agree with others that it’s the best one out there so far. Thanks!

   Responder

10. Jeff Coombs

    Hey!
    How would I know – or – what can I do on my WordPress site to make sure there are no cookies being used so I don’t have to have the cookie warning or any other policy (GDPR etc) to worry about?
    (I just have a few “how-to” guides on there, nothing else – no comments etc or any contact boxes etc).
    * Thank you for taking the time to create this GDPR post – greatly appreciated!
    JC.

    Responder

11. Cheryl Harrison

    Other sources say that GDPR applies only to people/company in the EU, NOT to EU citizens who happen to be in the US.

    We have enabled country blocking so our site is simply not available anywhere but the US and Canada.

    Is it your (non-legal) opinion that we therefore do not need to comply?

    Responder

12. glenda taylor

    I have used WP Simple Membership Plug in on my website. What do I need to do to update the forms there?

    Responder

    • WPBeginner Support

      Hi Glenda,

      Individual plugins will address GDPR compliance on their own. Please reach out to plugin’s support and they will point you in the right direction.

      Responder

      Administrador

13. rodrigo

    Congratulations for a very informative and well explained article. A very good starting point for further reading.

    Responder

14. Tamara

    Thank you for this

    About the plugins you recommend, so you recommend downloading ALL OF THEM right?

    Thank you

    Tamara

    Responder

    • Editorial Staff

      They’re all good plugins. You can use the ones that you need

      Responder

      Administrador

15. Carolyn Astfalk

    This is a very helpful article. I’d previously addressed all of these issues in the fashion you recommend, but there is one thing I cannot find an answer to despite searching and posting in multiple places:

    What about WP blog subscriptions? Nothing in the WP or JetPack updates that I can find provides that check box of consent for blog subscribers. Don’t those email and WP subscriptions require consent too?

    Responder

    • WPBeginner Support

      Hi Carolyn,

      They have addressed some of these issues, to learn more please contact their support forums and they will point you in the right direction.

      Responder

      Administrador

16. Dan

    Understanding Title 9 is key.
    Here’s a link,
    http://www.privacy-regulation.eu/en/article-9-processing-of-special-categories-of-personal-data-GDPR.htm

    Responder

17. Dan

    This is a good resources as well,
    https://www.compliancejunction.com/gdpr-for-small-business/
    Quoting below –
    What effect could the GDPR have on small businesses?
    For the purposes of the GDPR, a small business is classified as one with fewer than 250 employees. Any business with more than 250 employees is required to comply with the GDPR and is required to nominate a Data Protection Officer (DPO).

    Businesses with fewer than 250 employees are required to comply with the GDPR if their data processing could affect the rights and freedoms of individuals, if they process personal data on a regular basis, or if they process data which is covered by Article 9 of the GDPR, which includes sensitive data such as that relating to religious beliefs. If any of these apply to a small business, it needs to ensure that it complies with all aspects of the GDPR.

    Responder

18. Dan

    You are omitting the part of GDPR that gives exemptions to companies with less than 200 employees. At least I didn’t see any mention of it.

    Responder

    • Editorial Staff

      I believe that part is specific to requiring a Data Protection Officer. However I do agree that risk of penalty is lower for smaller businesses, but it doesn’t mean that they shouldn’t do their best to comply.

      -Syed

      Responder

      Administrador

19. Brian77

    WordPress 4.9.6 is not GDPR-compliant, not at all, sorry. Core-content in backend available to all user roles including subscriber is hosted on third party servers without information and/or consent. User IPs are stored in database without notice, just look for session_token. User IPs are stored for comments. User email is used in filename for GDPR data export. Exported meta fields from user profile are hardcoded, export will be incomplete in most cases. And there are a lot of of bugs like privacy policy page can not be edited by editors, your clients need full admin access to edit that page now, good luck with that.

    Responder

20. Wayne Rose

    What a great article, the first bit of sense i have read about the mysterious GDPR, I found that this was informative to start off with and also helpful with advising on plug-ins to add to my website to help make it compliant.
    Thank you very much, i can now breathe a sigh of relief!

    Responder

21. Dawson Johnson

    Amazing article, thanks so much.

    A few questions:

    — With regard to MonsterInsights, is the “anonymize IP” feature in the free version sufficient for GDPR compliance with regard to Google Analytics? Or is there critical functionality associated with the paid version (and EU Compliance Addon)?

    — I’m a bit concerned about third-party ads (via networks like Taboola, RevContent, etc). What exactly is and isn’t required of publishers given that we in no way control or process the data that they collect / cookies they store?

    — With regard to Cookie Plugins, are there any that A) actually block third-party cookies on your site based on a lack of consent or opt-out and B) can be geotargeted to EU users?

    I’m a US based publisher, so I don’t want to show opt-out messages (and risk losing track / ad dollars) to visitors who are outside Europe.

    Responder

    • WPBeginner Support

      Hi Dawson,

      Please see MonsterInsights’ blog post for more details.

      You will need to reach out to each network, and most likely they will already have documentation on how to prepare for GDPR compliance.

      As for cookie plugins, surely there will be more plugins coming out to address different requirements.

      Responder

      Administrador

22. stefan

    Hi,

    Not identifying people that post on your blog can be dangerous for many sites. If someone threatens to sue you and you have insurance, I think you need to inform about it and be able to identify the person so that you can protect yourself against legal claims. As a result, you can’t ask for consent because if you do, the person have to right to be forgotten. So, I am using legitimate interest. By the way, I think the privacy policy offers by WordPress is missing some GDRP requirements such as the identification of the legal basis for each processing.

    Responder

23. Stephanie Markou

    By far one of the best articles on GDPR compliance when it comes to plugins and websites. Do you have any examples of privacy policies that show data categories and GDPR compliant terms that would cover plugins in general (in lieu of listing every single plugin used on a website). Thank you!

    Responder

24. Elvis Nyamekye

    Hi, I just wanted to say thanks for writing this article. Didn’t really understand this GPDR Update until today. Thanks so much.

    Responder

25. McCool Travel

    Wonderful guide to GDPR. Answers many of the question I had. Thank you.

    Responder

26. Riccardo

    The best article about GDPR compliance for Wordpress that I have read so far! Thank you!

    Responder

    • Editorial Staff

      Thanks Ricardo

      Responder

      Administrador

27. Eleni

    Hello, thanks for all these information but I do have one last question. My blog is personal, which means I do not give analytics or data to no-one, or I don’t have advertises.

    Do I still have the obligation to obey to the new regulations?

    Thanks in advance

    Responder

    • Editorial Staff

      Hi Eleni,

      According to the regulation, yes if you have a website (personal or business or anything else) you would still have to comply. You can wait and see how they enforce it on small personal blogs since there is no precedent of that yet, but if all you have to do is anonymize IP addresses on your analytics, then it’s not that big of a deal

      Responder

      Administrador

      • Trish

        Thanks for the great article. I’m using your Insert Headers and Footers plug-in, how do I anonymize IP addresses on that?

        Responder

        • Editorial Staff

          That plugin only offers you the ability to add scripts. It does not have functionality like anonymizing IPs because that’s specific to individual scripts that you might be loading.

28. Andrei

    Hi guys,

    First of all thank you for this great article.

    I have a question regarding the export personal data tool.
    If my understanding is correct, a user can access his personal data by contacting the admin and waiting for an email response. I may be wrong, but it’s not a very user-friendly approach. And it also puts a big load on the admin if working with a big user database.

    Is there a way to make this process automatically? Maybe a plugin that automatically exports & downloads the user, instead of having the admin do it manually?

    Cheers,
    Andrei

    Responder

    • WPBeginner Support

      Hi Andrei,

      Hopefully, soon there will be some plugins available to automate the process. Right now, a user will have to contact an admin.

      Responder

      Administrador

29. Peter Derek

    Thank you for your informative article which I will read more thoroughly. However, I am obliged at this point to mention an issue which has caught my eye. You make mention of ‘EU citizens’ and ‘EU resident’ which are incorrect terms. No one can be legally resident in the EU as such, but only in their respective countries. The EU is not a country, but a bureaucracy which is basically an economic entity that enables free trade among its separate member states and has its own regulations to which member states are subject. The countries of Europe are situated in a landmass geographically, but each have their own identity and culture. Therefore it would be more accurate to refer to the GDPR in terms of relevance to member countries.

    Responder

    • Editorial Staff

      Hi Peter,

      I am glad you found the article helpful. My goal with this article is to break down things to it’s simplest level. While the distinction exists on local levels, from the sake of this article any long-term resident of an EU member nation is considered an EU resident.

      The law is being passed by EU as a whole with signatures from each member nation.

      Responder

      Administrador

30. Benjamin

    This is the best Guide i’ve been reading so far about GDPR. Thank you very much!

    Responder

    • Editorial Staff

      Thanks Benjamin, glad you found it helpful

      Responder

      Administrador

31. Agnes

    Thanks for the detailed info? Beyond the legal stuff, practical help and tools to make it possible are very needed here.

    Responder

    • Editorial Staff

      Hi Agnes, we added the tools in this article that can help you automate parts of the GDPR process.

      Responder

      Administrador

32. Che

    Hi, Can we write our own privacy policy or do we need a lawyer?

    Also, can we copy the privacy policy of another site (certain sentences)?

    Responder

    • Editorial Staff

      Hi Che,

      You can most definitely use the default WordPress privacy policy through the generator in 4.9.6. Just make sure you add everything that you’re collecting because there’s no such thing as one-size fits all.

      Responder

      Administrador

33. Sieglinde

    I am still confused. My website has a Add To Cart button but the shopping cart is at PayPal, not on my computer, they advise me when I have an order by email so I can ship to the name and address given the item ordered. I have not heard boo from PayPal about these regulations. I don’t store anything other than the name of the buyer and the ship-to address given to me.
    If people sign up for my wordpress.com blog to “follow”, all I have is their email address and actually am personally never in touch with them. So what do I need to do?

    Responder

    • Editorial Staff

      Hey there,

      You would need to update your privacy policy and add what information you store. Add a cookies notice on your blog if you’re adding cookies on the user’s browser and that’s about it.

      Responder

      Administrador

34. Mark Corder

    According to this (very helpful!) article, WP 4.9.6 now has Comments Consent by default. I’m always running the latest version (and I do have the new Privacy setting) but I don’t see this showing on my Comment forms, nor do I see a way to turn it on. I am running a “subscribe” plugin (Subscribe to Comments Reloaded) and this is all I see. Could this be blocking it? Otherwise, how do I activate this feature?

    Responder

    • Editorial Staff

      Hi Mark,

      WordPress 4.9.6. added the comment consent box by default. Are you logged out when you’re checking this?

      Responder

      Administrador

      • Mark Corder

        Yes – I’ve logged-out, cleared both the WP cache and the browser’s, forced refreshes, tried different browsers … everything I can think of. I installed a clean version of WP 4.9.6 on a test server with NO plugins, and I can see it there – but not on any of the live sites I manage.

        I’m still trying things … If I discover the problem, I’ll let you know. In the meantime, anyone have any ideas?

        Responder

      • Mark Corder

        OK, after a lot of reading and digging through the WP files, this seems to be a problem with some themes. As of WP 4.9.6, a “$cookies_consent” parameter was added, and while virtually all themes will have their own Comments Forms, many of them will not make use of this parameter – hence the fact that it doesn’t show up. For more information on what’s happening here (and needs to happen), see this article at WordPress.org : https://make.wordpress.org/core/2018/05/17/changes-that-affect-theme-authors-in-wordpress-4-9-6/ .

        While this explains the problem and offers a way to fix it, I’m afraid this level of hacking to include a new parameter in the array may be beyond the average person that WPBeginner is focused on… So what to do?

        * Contact your theme’s author and ask if they plan to update their theme to include this parameter … and best of luck to you.

        * Switch to a theme that’s GDPR compliant and will show this checkbox option on the Comments Form. (The “bundled” WP themes like Twenty Seventeen and such have all been updated to show it.)

        I predict that in the future you’re going to get a lot of questions about this very issue – you may even want to write a dedicated article about it!

        And while I’m waiting to hear back from a couple of theme developers, I plan to roll up my sleeves and try adding this parameter myself. (Said the fearless code-hacker – who uses child-themes and backs everything up first!)

        I hope this helps explain why this feature is probably not showing up for lots of others … and keep up the great work, folks!

        Responder

        • Editorial Staff

          Thanks for the link Mark. We’re going to work on getting this guide up ASAP

      • Marge

        The comment consent box isn’t showing up for me, either. I’m logged out and using an incognito browser. I have seen others say the same thing in another forum.

        Responder

    • Maria Spyrou

      Hi! It seems I have the same problem here! I’m running Wordpress 4.9.6 and there is no consent checkbox for Comments. It goes without saying that I wasn’t logged in when I checked. Any ideas?

      Responder

35. Laura Weed

    And what do we do about Wordpress.com blogs? I wrote a privacy policy and I enabled the cookies notice, even though it does not go away when you click accept and close.

    You also forgot Article 21. If your website is accessible and collects data from EU citizens, but you are not located in the EU, you are required to have a representative that IS located in the EU in case a local supervising authority needs to get hold of you. This is mandatory.

    Responder

    • Editorial Staff

      Hi Laura,

      Data protection officer is not mandatory. You can review the infographic that we linked to in additional resources section of this article which is by the European Union themselves.

      This is what it says in regards to a Data Protection Officer:

      “This is not always obligatory. It depends on the type and amount of data you collect, whether processing is your main business and if you do it on a large scale.”

      I’m certain more services will come out and offer representative services at scale for affordable prices.

      Responder

      Administrador

36. Karin

    This is good news .. unless I’m missing something loll
    Guess this means that WP will stop sharing our IP’s addresses every time we comment – was not crazy about that .. Wish I knew that before to ensure my VPN’s always active loll But I was a newbie n guess I missed it
    All good. I love WP, I love blogging there; been meeting some really great people. Thanks

    Responder

37. Mike C

    “around the world (not just in the European Union).”

    Please, I’d like to know the source of this information. EU laws do not, and can not apply to US citizens. As I understand, GDPR will only apply to multi national corporations, i.e. ones that have some business unit(s) registered in the EU. Please cite the US statute that states GDPR regulations apply to US citizens operating a business out of the USA. I’ve not been able to find one, and no one has been able to point me to one as of yet. I think all this fear mongering is just plain wrong. EU regulations apply in the EU and US regulations apply in the US. The US has its own privacy related laws. Please advise?

    Responder

    • Editorial Staff

      Hi Mike,

      By doing business online and making your website available to the entire world, you expose yourself to the jurisdiction of each state and country. It is a quite common argument that EU laws like GDPR does not apply here in US. That’s actually not true. We just haven’t seen them strictly enforced on companies outside of EU (or large multi-national corporation). This does not mean that it can’t happen.

      A foreign government or entity can bring a legal case against you (for any reason), win in their respective jurisdiction and file for a motion in your local jurisdiction for a judgement claim. As you can imagine, the cost of doing this is very high, and this is why it doesn’t happen often.

      However saying it can’t happen would be a mistake.

      Again I’m no lawyer, and as I stated in the article above, people won’t get fined right away. You’ll get a warning first, then reprimand, and then fine. A lot of fear mongering is being done around fines right now, and I wanted to clarify that here in this article.

      -Syed

      Responder

      Administrador

      • Neghie Thervil

        Since you’re not a lawyer, maybe it’s best not to give this kind of advice. There is a lot of misinformation in your comment and is the kind of info that causes widespread unnecessary panic.

        Responder

      • Barbara Holtzman

        As the “EU” launched two massive lawsuits against Alphabet (Google and Android) and Facebook as soon as the law went into effect, it’s pretty clear this law was and is a thinly veiled ruse to “get” those two companies.

        As a one to sometimes three-person shop, with a company that rarely grosses over $1k (although I’m hoping to crank it up to $10k over time), the EU can have a fun go at me for the couple bucks in fines they might get.

        More likely I’ll just block all non-US IP addresses [Israel can stay too, the EU will never let them in], and refuse to communicate or do any business with anyone in the EU. Since most of the research I do is US based anyway, and academic research at that, most likely no one will care.

        I’ve always had a double-opt-in, don’t share any info with anyone policy, and my data is double anonymized with a proprietary algorithm. I don’t mind adding all the cookie and privacy warnings and such, so I’m probably in compliance anyway. But I don’t like the EU telling the rest of the world what it can and can’t do by fiat.

        I hope Google and Facebook pull out of the EU along with me. Watching that and the fallout afterward will really be a hoot.

        Responder

38. Christine Robinson

    What are the rules for a non-hosted WordPress.com website? Only used for personal posts, not marketing anything. But I do have worldwide followers. Noticed you addressed WordPress.org only. Thank you!

    Responder

    • Editorial Staff

      Hi Christine, everything we do on WPBeginner is focused for helping self-hosted WordPress.org users.

      I’d recommend reaching out to WordPress.com team to see what they’re doing about GDPR for their hosted sites.

      -Syed

      Responder

      Administrador

39. Vatsala Shukla

    Thanks for the simple plain English post. I’ve shared it forward in a Facebook Group where one of the Group members had concerns about GDPR. Thank you for validating my understanding about GDPR and what we need to do for compliance without overwhelm.

    Responder

    • Editorial Staff

      Cheers

      Responder

      Administrador

40. Luis Aquino

    Thank you, thank you, thank you for a an easy to understand article!

    Responder

    • Editorial Staff

      You’re welcome Luis

      Responder

      Administrador

41. Christos

    Hello,

    I’ve been using the free version for a while and could not be happier.

    However, with regards to the GDRP integration, is that available only with a payment plan?

    Thank you for a great plug-in! (Already a subscriber and happy to remain one)

    Christos

    Responder

    • Editorial Staff

      Hi Christos, which plugin are you talking about?

      For MonsterInsights, the EU compliance addon is available on paid plans only. For WPForms, it has enhancements for both Lite and Pro users (depending on individual needs).

      Responder

      Administrador

42. Carole

    Our website is for our organization and informational in nature. We don’t sell anything or have a blog. Do I still need to be GDPR compliant?

    Responder

    • Editorial Staff

      If you’re storing user’s data or adding cookies to their browsers, then yes

      Responder

      Administrador

43. Vidya SUry

    That’s a concise guide. Jetpack offers the cookie banner with a cookie policy. Today there was a pop up on the dashboard announcing help with the WP Privacy Policy–helping to populate the Privacy Policy subheadings.

    My question is: why would one need a GDPR plug in when WP’s tools are available?

    Also, how does the export/erase data work? From where do website visitors request that info?

    Thanks Syed

    Responder

    • Editorial Staff

      Not everyone will need third-party GDPR plugins. It will depend on the type of site you have and your needs. If you’re using Google Analytics, then you would need the MonsterInsights EU compliance addon that either anonymizes IP address or integrates with a cookie notices plugin.

      Adding an email in your privacy policy that a visitor can use to email you to request data export / erasure would work sufficiently. Alternatively, you can use a form plugin like WPForms to create a form on your site for that.

      Responder

      Administrador

44. Fernando Tellado

    Hi!

    Sorry but WordPress isn’t GDPR compliant because it lacks of the first layer of information that must be agreed by the user. Las version of WordPress only doesn’t save the cookie but doesn’t have a place where to inform to the user that his name, IP, email, etc are going to be saved to the database, and doesn’t have the (not checked) checkbox to agree to this personal data storing.

    Curiously, WooCommerce’s next version will include this type of feature in the new Privacy & Accounts tab.

    Hugs!

    Responder

    • Editorial Staff

      Let’s see if WordPress adds that. I am not a lawyer, but in my opinion this can be addressed in the privacy policy. When the user submits the comment, they understand this information is being stored. However if you want to use their information for something other than just displaying comment (i.e sending a comment notification, email newsletters, etc) then you have to get additional consent.

      I also expect a lot more plugins to come out to solve GDPR related issues

      Responder

      Administrador

45. Alison Rayner

    Thank you for producing an easy to understand and follow article on GDPR – the first time I’ve come across something that’s relevant and cuts through all the jargon!

    Responder

    • Editorial Staff

      Glad you found it helpful Alison

      Responder

      Administrador

46. Pat Sonnenstuhl

    I do not do financial transaction, nor store any information on my websites. I do charge any money for my sites. will i still need to go thru these costly hoops ?
    Pat

    Responder

    • Editorial Staff

      Hi Pat, if you’re not using Google Analytics or adding any cookies to user’s browser, then you don’t need to do anything

      Responder

      Administrador

47. Farukh

    Thank you so much for posting this article. I was waiting from many days to listen your thoughts on GDPR. It is helpful and specially simple english. Thank you so much for helping on this matter.

    Responder

    • Editorial Staff

      You’re welcome Farukh

      Responder

      Administrador

48. Julie Strietelmeier

    I’d like to know what to do about Amazon affiliate links. How do we become compliant with them? I’ve tried to ask Amazon but they will not provide any advice.

    Responder

    • Editorial Staff

      Depending on who you ask, you will get differing opinions. Some will say because the referral cookies don’t get added on your site, you don’t have to do anything regarding affiliate links (it’s the merchant’s responsibility).

      Others will recommend to use a cookie notice on your site and add Affiliate Links section in your privacy policy.

      Responder

      Administrador

      • Julie Strietelmeier

        I’ve been trying to find someone’s privacy policy where they mention affiliate links from Amazon and others like Skimlinks but haven’t been successful yet. Do you know of one that I can “borrow”?

        Responder

        • Editorial Staff

          Not yet, but we will be updating our privacy policy to add that in the coming days.

      • Christos

        That actually makes sense – cookie disclaimer and affiliate notice. I use an affiliate notice in the base footer of my site and a cookie consent.

        As long as we are transparent with all that we do there can be no comebacks – theoretically!!!

        Christos

        Responder

49. Dave Soucy

    Nicely done. I’ll be sending my clients to read this instead of re-inventing the wheel and writing my own version.

    Responder

    • Editorial Staff

      Thanks Dave – glad you found it useful

      Responder

      Administrador

50. Kichtrickster

    Thanks for the article, great points! I honestly feel ready, but still feel like after a few days I’ll find out some stuff that will be totaly new for me.
    https://www.omnisend.com/blog/gdpr-hub/the-3-foundations-of-the-gdpr/ for example here they say that you even need consent to see and save their IP information and such, and so much more. So I mean they disagree with cookie policy? Too bad then, can’t follow ‘em anymore. Tough luck really.

    Responder

    • Editorial Staff

      Yes you do need their consent to store IP information. That’s why in our guide we recommend that you anonymize IP for Google Analytics and use Cookie Notice or similar solution to get permission.

      Responder

      Administrador