How to Track Customer Journey Using MemberPress (Step by Step)

Tracking customer journeys on your membership site is essential for understanding how visitors interact with your website before they sign up. By following their actions, you can identify what encourages them to convert and make improvements for a better user experience.

Using MemberPress, you can track these steps and see which pages, buttons, or forms lead to more memberships. Then, you can integrate MemberPress with MonsterInsights to track the user journey.

This method will give you valuable insights to boost engagement and conversions.

At WPBeginner, we use MemberPress for our video site. While it’s a free membership site, we require users to sign up to access the content. Then, we use MonsterInsights to track conversions and referral links and collect general website statistics like visitor demographics, most visited pages, and bounce rates.

In this guide, we’ll show you how to track customer journeys with MemberPress.

Why Track Customer Journey Using MemberPress?

When you are running a WordPress membership site, your customers will need to purchase a user account to access certain benefits. These include exclusive content, online courses, premium newsletters, or digital downloads.

MemberPress is a popular membership plugin that comes with advanced features.

For example, it allows you to accept payments, add membership levels, create gated content, restrict access based on different membership levels, make members-only forums, and more.

Wouldn’t it be great if you could see the path your MemberPress customers take before making a purchase? You could see which pages they land on, follow their journey as they navigate to other parts of your front end, and even see how long they spend on each page.

This information can give you insights into your customers’ behavior, which you can use to offer a better user experience on your WordPress website and boost your sign-ups.

With that in mind, we’ll show you how to easily track MemberPress customer journeys. Here are quick links that you can use to jump ahead to any section:

Ready? Let’s jump right in!

1. Tracking MemberPress Customer Journeys Using MonsterInsights

The fastest and simplest way to set up MemberPress customer tracking is with the MonsterInsights plugin. It lets you view your Google Analytics traffic and visitor statistics right from the WordPress dashboard.

The plugin offers an eCommerce addon. This feature automatically detects MemberPress and other eCommerce plugins. Then, it starts tracking customer behavior in Google Analytics.

It also comes with a ‘Customer Journey’ addon that allows you to see users’ behavior before they sign up.

For a more comprehensive overview, see our MonsterInsights review

First, let’s install and activate the MonsterInsights plugin. For more details, see our step-by-step guide on how to install a WordPress plugin.

Upon activation, you will see the welcome screen and the setup wizard.

Simply click the ‘Launch the Wizard’ button and follow the on-screen instructions.

For detailed instructions, you can see our article on how to install Google Analytics in WordPress.

2. Installing the eCommerce Addon in MonsterInsights

Once you have configured Google Analytics on your website, the next step is to install the eCommerce addon.

The addon will automatically detect MemberPress and other eCommerce plugins on your site. It will track them in Google Analytics, and you won’t have to edit any code or hire a developer.

To do that, you’ll need to head over to Insights » Addons and navigate to the ‘eCommerce’ addon. Simply click the ‘Install’ button, and the addon will automatically activate.

As soon as it is activated, the add-on will begin gathering data.

You can then head to Insights » Settings from your WordPress dashboard and click on the ‘eCommerce’ tab.

Here, you will see that MonsterInsights will automatically detect MemberPress and start to track its data.

You will find this data in MonsterInsights’ ‘eCommerce Report.’

You can access the report by navigating to Insights » Reports and then clicking on the ‘eCommerce’ tab. You may need to wait up to 24 hours to see any metrics.

In the report, you’ll see how your MemberPress site is performing.

You can see your site’s conversion rate, number of transactions, revenue, and average order value.

For more details, please see our guide on how to set up eCommerce tracking in WordPress.

3. Installing the User Journey Addon in MonsterInsights

Now that Google Analytics is tracking your MemberPress site, the next step is to enable the MonsterInsights ‘User Journey’ addon.

This addon will allow you to see each customer’s steps before making a purchase in MemberPress, such as the pages they visit, the time spent on each page, and more.

First, you will need to go to Insights » Addons from your WordPress admin panel. Next, navigate to the ‘User Journey’ addon and click the ‘Install’ button.

The addon will automatically activate and start tracking your customers’ journeys.

4. Viewing MemberPress Customer Journeys

The User Journey addon is now active. Once a visitor purchases a membership on your site, their customer journey will be automatically recorded and saved.

You might be wondering where to find that information.

Simply navigate to MemberPress » Transactions to see a list of your MemberPress orders.

You can see the details of a transaction by clicking its transaction number in the first column.

Now, you can simply scroll to the bottom of the transaction details to find the ‘User Journey by MonsterInsights’ section.

You will be able to see each step the user took along the way to purchasing a membership.

This includes the time they viewed each page, the titles of the pages they visited with a link, and the time they spent on each page. You will also see the total number of steps and time a user took before becoming a paying customer.

That’s a lot of information about your visitors’ journeys to become paying members. How can you use all of that data?

5. Using Customer Journey Tracking in MemberPress

Now that you are tracking MemberPress customer journeys, here are a few suggestions for using that data to improve your website and increase conversions.

Is there a post or page on your website that many visitors read before purchasing a membership? You can increase your sales and conversion rates by sending more traffic there.

For example, you can add more internal links to that post or page from other posts on your website.

You can also look for users who purchased a membership taking fewer steps or less time. Do they have anything in common so that you can start to target similar users?

For instance, are they from a similar location or age group? Or did they come from the same referral source?

You can also look at all of the pages your visitors are reading. What do most users want to know before they make a purchase? Can you simplify their journey by offering that information on a single landing page that tells them everything they need to know?

As you take time to study customer journeys in MemberPress, you will learn more about your online sign-up process and sales funnel. You can use that knowledge to improve customer experience and increase sales.

Expert Guides on WordPress Membership Sites

Now that you know how to track customer journeys using MemberPress, you may wish to see some other guides related to WordPress membership sites:

• How Much Does it Cost to Start a Membership Site?
• Ultimate Guide to Creating a WordPress Membership Site
• How to Create a Members-Only WooCommerce Store (Step by Step)
• How to Allow User Registration on Your WordPress Site
• How to Stop Spam Registrations on your WordPress Membership Site
• How to Create a Searchable Member Directory in WordPress
• Best WordPress Themes for Membership Sites
• Best WordPress Membership Plugins (Compared)
• Best Membership Site Examples That You Should Check Out
• MemberPress Review: Is It the Right Membership Plugin for You?

We hope this tutorial helped you learn how to track customer journeys using MemberPress. You may also want to see our guides on how to do A/B split testing and how to set up email newsletter tracking in Google Analytics.

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