Choosing the right VoIP provider is crucial for your business communication needs. After extensively testing various providers, we ultimately chose Nextiva for our own business requirements.
However, that doesn’t mean it’s the perfect fit for everyone. Nextiva, RingCentral, and Ooma are all among the top business VoIP providers in the market, each offering its own set of strengths.
In this article, we will compare Nextiva vs. RingCentral vs. Ooma to help you decide which is the best small business VoIP provider for your specific needs.
Comparing Nextiva vs RingCentral and Ooma VOIP Services
Many small businesses use VoIP phone services (Voice Over Internet Protocol) for sales, customer support, and team collaboration.
Nextiva, RingCentral, and Ooma are among the top VoIP providers for small businesses.
They offer toll-free numbers, virtual numbers, cheaper local and international call rates, easier team collaboration tools, cloud PBX for your business, and more.
Business phone services is a highly competitive industry, and all of our top three contenders offer similar features and pricing. This makes it difficult for small business owners to choose one of them for their business communication needs.
Overview of Nextiva vs. RingCentral vs. Ooma Comparison
| Nextiva | RingCentral | Up to 100 participants | |
|---|---|---|---|
| Starting Price | $30 /user/mo | $20 /user/mo | $19.95 /user/mo |
| Toll-Free numbers | Yes | Yes | Yes |
| Video Calls | Up to 100 participants | Up to 100 particpants | Up to 100 participants |
| Our Rating | A++ | A+ | A+ |
| Our Review | Nextiva review | RingCentral review | Ooma review |
How We Tested and Reviewed VoIP Providers
We evaluated several popular VoIP providers to help you choose the best one for your business. Here are the criteria we used:
- Ease of Use: We assessed how simple it is to set up and use each service, including the user interface and administrative controls.
- Features and Integrations: We looked at essential features like call management, voicemail, conference calling, and how well the service integrates with other business tools.
- Pricing: We compared pricing plans to ensure they offer good value for small businesses, considering the features provided at each price point.
Why Trust WPBeginner
At WPBeginner, our dedicated team has over 15 years of experience in WordPress, web design, and online marketing. Our experts thoroughly reviewed and tested each VoIP provider featured here, assessing their performance in real business scenarios. To learn more, see our complete editorial process.
To make this easier, we will do a side-by-side comparison of Nextiva, RingCentral, and Ooma for the best business VoIP service providers.
We will look at the following criteria:
That being said, let’s take a look at Nextiva vs RingCentral vs Ooma to find out which one is the best small business VOIP provider.
Pricing Comparison
Pricing is a major factor for small businesses shopping for a VoIP service provider. While all three options we’ve reviewed offer competitive pricing and similar features, they don’t all approach their pricing models the same way.
Two of these providers offer straightforward pricing based on the features you need, making it easy to compare and choose. However, one provider uses a variable pricing model that fluctuates based on the number of users.
This makes it difficult to decide which VoIP service provider is cheaper for small businesses.
Nextiva Pricing
Nextiva offers three pricing plans that are based on the size of your business and the specific features you may need. The pricing doesn’t change based on how many users you have.
For instance, you can get started for $30 per user each month (paid annually). This is perfect if you have a small team and only need basic features like inbound and outbound calling, business SMS, and video meetings.
If your business needs more powerful features, then you can get started for $40 per user each month (paid annually) with the Engage plan. It offers a toll-free number, call center and queuing, and advanced reporting.
For large sales and service teams, the Power Suite plan starts at $60 per user each month and includes advanced interactive voice response (IVR), intelligent routing, a unified team interface, and a supervisor dashboard.
With Nextiva’s pricing model, you’re in control of your costs. Simply choose the plan that has the features you need, and you’ll get a consistent per-user price regardless of your team’s size. No need to worry about forced upgrades as your business grows.
Bonus: WPBeginner readers can use our special Nextiva coupon to get up to 40% off their plan.
RingCentral Pricing
RingCentral pricing plans use a slightly different pricing model.
Their Core plan starts at $20 per user each month (paid annually) for up to 20 users.
This means that if you have a smaller team of fewer than 20 users, then you can save some money and have room for growth, too.
Ooma Pricing
Ooma offers pretty straightforward fees. Their rates differ based on which plan you choose, regardless of the number of users.
This means that if you choose the Essential plan, then you will pay at the same rate when your team grows.
Ooma only offers month-to-month payment plans, which means you pay as you go and can easily cancel at any time.
Winner: Tie – All three of our contenders offer similar pricing that is very close to each other.
Feature Comparison
Perhaps the most important thing when choosing a VoIP provider is the features it offers.
Nextiva, RingCentral, and Ooma all offer a ton of features with each of their business phone service plans.
However, you’ll need to choose one based on your own requirements and business needs. For instance, video conferencing may not be important for some small businesses, while it could be a deal breaker for others.
Another important thing to consider is which pricing plan includes the features you need. All of them offer different sets of features for each VoIP plan.
Nextiva Features
As one of the best business VoIP providers on the market, Nextiva offers a unified communications platform with the most value-to-money features:
- Unlimited domestic phone calls in the US and Canada and toll-free minutes.
- HD voice quality
- Free local and toll-free number plus number porting allows you to bring your existing number.
- Voicemail, voicemail to email notifications, voicemail to SMS, voicemail transcription
- Support for desk phones, conference phones, and other telephone devices you may want to use. Plus, a virtual internet fax service allows you to send faxes if needed
- Apps for browsers, iPhone, Android, and desktop computers
- Video conferences with Audio and Video call recording support.
- Call logs, call recording, call routing, auto attendant, IVR workflows, conference calls, and more
Plus, you can share the same number with different team members.
Contact management features make it super easy to follow up on calls and don’t let the leads slip away.
It also comes with CRM integration, or you can use Nextiva CRM for better lead management.
Basically, you can run your own small cloud-based call center at a fraction of the cost with highly advanced features to save you time and resources.
RingCentral Features
When it comes to features, RingCentral is tough competition for Nextiva.
They offer all the business phone features that a small business will need and then some more:
- Unlimited calling for the US and Canada over VoIP with 99.99% uptime
- Free local and toll-free phone numbers
- SMS and voicemail support
- Team messaging with file-sharing support
- Voicemail to text alerts
- Video meetings and conferencing with screen-sharing
- Desk phone support
- You can receive calls on the go using your phone or laptop
- Real-time call analytics
RingCentral offers all common VoIP phone features like call forwarding, number sharing, call waiting, call management, and more.
It also has integrations for popular CRM software like Salesforce, Zendesk, and more.
Ooma Features
Ooma Office offers a bunch of features in their VoIP plans that will help you grow your small business.
However, some features are only available in their more expensive plans. For instance, you can only get access to the Desktop app and text messaging with their PRO plan.
The following are the features you can expect to get based on the plan you choose:
- Local and toll-free numbers
- Unlimited local calls to the US, Canada, Mexico, and Puerto Rico
- Call features like recording, call waiting, voicemail, and more
- Microsoft Dynamics, Office 365, and Google integrations are available
- Salesforce integration (only with Pro Plus plans)
While Ooma offers the most commonly requested features for a VoIP provider, it does lack several features offered by the other top contenders.
Winner: Nextiva
Available Integrations
Integrations help you connect your VoIP phone service to other apps and platforms that you may already be using.
Many businesses need integrations with CRM software like Salesforce, Zendesk, Hubspot, and more. This helps them easily manage customer relationships and can keep track of leads without losing them.
Let’s see how our top contenders stack up when it comes to integrations.
Nextiva Integrations
Nextiva offers comprehensive integrations suitable for all types of small businesses.
They have ready-to-use integrations for all the top CRM software, productivity suites, team communication apps, automation tools, and more.
These include Salesforce, Zendesk, HubSpot, Zoho, Microsoft Outlook, Google Workspace, Microsoft Teams, and more.
RingCentral Integrations
RingCentral offers an extensive set of integrations as apps and add-ons that you can add to your account.
They offer several apps for Google Workspace, Microsoft 365, Microsoft Teams, Microsoft Dynamics, and more.
Their integrations also cover the top CRM software that you may already be using, including Salesforce, Zoho, HubSpot, and more.
Ooma Integrations
Ooma does not offer as many integrations as Nextiva or RingCentral. Their Pro plan offers integration with Google and Microsoft Office 365.
You’ll need to upgrade to their Pro Plus plan to unlock Salesforce and Microsoft Dynamics 365 integrations.
Apart from that, you can still use it with your own CRM software, but it will be less efficient to track contact history and manage leads within your phone or CRM software.
Winner: Nextiva
Customer Support Options
Unlike traditional phones, VoIP phones are a relatively new technology, so many small businesses may need a little help to make the most out of it.
This is why customer support is an important aspect to consider when choosing your VoIP phone service provider.
Let’s compare how our top contenders stack up in terms of customer support options.
Nextiva Customer Support
Nextiva customer support is available through 24/7 live chat, email tickets, and phone.
Plus, they have a comprehensive knowledge base that covers all the commonly asked questions by users.
Finding answers in the knowledge base is the fastest and easiest way to fix things on your own. However, if you need to speak with someone, then you’ll find their phone and live chat support agents friendly and helpful.
Customer support representatives know their stuff very well and won’t mind going to great lengths to help you out.
RingCentral Customer Support
RingCentral offers support through a 24/7 phone contact center, live chat, and email tickets. They also have an extensive library of articles, how-to guides, manuals, and more.
Support response times are fast, and representatives are well-trained and highly helpful.
Ooma Customer Support
Ooma offers the same customer support options as the other contenders on the list.
This includes 24/7 live chat support, email tickets, self-help articles, and phone support.
Winner: Tie
Mobile App Comparison
With many businesses switching to a remote or hybrid work model, it is important to consider the mobility of your VoIP service.
This allows remote teams to stay in touch and never miss a call, even when away from the desk.
All three of our contenders offer user-friendly mobile apps for Android and iOS devices. Let’s see how their mobile apps perform against each other.
Nextiva Mobile Apps
Apart from laptop and desk phone systems, Nextiva also offers apps for iOS and Android smartphones. These apps are made with ease of use in mind and provide an excellent user experience.
These apps come with a sleek and easy-to-use interface that allows you to easily make and receive calls, text with team members, manage contacts, and more.
RingCentral Mobile Apps
RingCentral also offers mobile apps for Android and iOS smartphones. These apps are highly intuitive and allow you to easily manage calls while on the go.
Additionally, RingCentral offers separate apps for Meeting Rooms, which is their video conferencing platform.
Ooma Mobile Apps
Ooma doesn’t offer desktop apps for its Essential plan, but they do offer mobile apps for all small business plans, including the Essential plan.
The app provides easier contact management and call and text functions. However, user reviews indicate that it does not work very well for many users.
Winner: RingCentral
Conclusion: Nextiva vs RingCentral vs Ooma – Which Is the Best Small Business VoIP Provider?
We believe that Nextiva is the best small business VoIP phone provider on the market. We use it for our businesses and have found it to be of the best value for money.
Nextiva offers competitive pricing, a ton of features, the best call quality, lower rates for international calls, and a wide range of numbers to choose from (local, international, toll-free, vanity numbers, and more).
→ Click Here to Get Started with Nextiva ←
Note: WPBeginner users can use our Nextiva Coupon to get up to 40% off when they sign up.
During our testing, RingCentral came as a very close second. They offer many of the features offered by their competitors and a slightly better mobile app experience. You can use our RingCentral coupon to get a discount.
We hope this article helped you compare Nextiva vs RingCentral vs Ooma to find out which one is the best VoIP service. You may also want to see our pick of the best email marketing services for small businesses or how to get a free business email address.
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