Dejamos Disqus en 2015. Muchos de nuestros lectores se dieron cuenta de este cambio y nos pidieron que les contáramos por qué lo habíamos hecho.
Después de utilizar Disqus durante un año aproximadamente, detectamos varios inconvenientes que nos llevaron a tomar la decisión de volver a los comentarios predeterminados de WordPress. Hoy en día, esta sigue siendo nuestra opción preferida.
Ahora, utilizamos el sistema de comentarios por defecto de WordPress junto con el plugin Subscribe to Comments Reloaded. De este modo, nuestros lectores pueden seguir determinadas entradas y conversaciones que más les interesan.
En este artículo, analizaremos las razones que nos llevaron a tomar esta decisión y cómo se tradujo en un aumento del 304% en la participación de nuestros comentarios.
¿Por qué hemos dejado Disqus?
En WPBeginner, empezamos a usar Disqus en abril de 2014.
Sin embargo, justo un año después, decidimos dejar Disqus. Vamos a repasar algunas de las razones por las que decidimos hacer el cambio.
Insertar enlaces de afiliados sin permiso
Cuando utilizábamos Disqus, ofrecía a los editores la oportunidad de ganar un poco de dinero extra si habilitaban la función de Descubrimiento Promocionado. Esto habilitaba historias patrocinadas en la sección de publicaciones relacionadas que Disqus podía añadir.
Como no queríamos que nos enviaran publicidad, desactivamos todas las opciones.
Sin embargo, accidentalmente nos encontramos con lo que ellos llamaron un “bug” en el que Disqus insertaba enlaces de afiliados en el contenido de las entradas de nuestro blog sin nuestro permiso.
Básicamente, Disqus tenía una asociación con Viglink, que mira a través de su contenido y cambia cualquier enlace que están asociados con un enlace de afiliado.
Nos dimos cuenta de esto cuando notamos que Viglink refería ventas a OptinMonster desde nuestro sitio, WPBeginner. Qué ironía, ya que ambos son nuestros sitios. Hmmm.
Tras investigarlo, informamos del problema a Disqus, que lo solucionó, calificándolo de “error”.
Nos decepcionó bastante la forma en que se manejó este asunto. No estamos seguros de cuánto dinero ganó Disqus a través de este error de inyección de afiliados y qué tan extendido fue.
No hubo ningún anuncio público al respecto, y definitivamente no recibimos ningún crédito de $$ por la publicidad que colocaron en nuestro sitio durante quién sabe cuánto tiempo. Eso nos dejó un mal sabor de boca.
Comentarios patrocinados
Nos enteramos por nuestro amigo Michael Hyatt, que se dio cuenta de que en su sitio aparecían comentarios patrocinados sin permiso.
Informó de que no se podía optar por salir sin la asistencia del equipo de soporte de Disqus. Así que nos pusimos en contacto con Disqus para obtener una respuesta oficial.
Confirmaron que no existía una forma sencilla de excluirse sin ponerse en contacto con su equipo de asistencia. Sin embargo, señalaron que, debido a los criterios específicos para los comentarios patrocinados, la mayoría de los usuarios no se verían afectados.
Sin embargo, la gestión de los comentarios de spam ya suponía un reto, y la supervisión de Disqus para garantizar que no se habilitaran comentarios patrocinados en nuestro sitio aumentó la carga de trabajo. Estas tareas adicionales llegaron a ser demasiado.
Nota: Durante este fiasco de los comentarios patrocinados, descubrimos una configuración que se activaba automáticamente para el seguimiento de cookies. En ese momento, se encontraba en la pestaña de configuración “Avanzada”. Por lo tanto, si utilizas Disqus, deberás comprobar si esta función sigue existiendo y desactivarla.
Disminución significativa de la participación en los comentarios
Cuando utilizamos Disqus, algunos lectores se quejaron de que dificultaba los comentarios de los invitados. Dado que Disqus se utilizaba ampliamente en varios de los principales sitios, al principio no prestamos mucha atención a esas quejas.
Sin embargo, con el tiempo, nuestra participación en los comentarios disminuyó significativamente. Tras desactivar Disqus, vimos que nuestros usuarios empezaban a dejar más comentarios. Poco después del cambio, nos dimos cuenta de que nuestros comentarios habían aumentado un 304%.
Interfaz de moderación
Cuando cambiamos a Disqus, al principio nos entusiasmó la nueva interfaz de moderación de comentarios. Pero, a medida que la usábamos más, no era algo que gustara a nuestros editores.
Nota: Esto es completamente una preferencia personal, y sabemos que hay otros usuarios que aman la interfaz de Disqus.
¿Qué nos ha gustado de Disqus?
A pesar de algunas dudas sobre las prácticas comerciales de Disqus, hay varias características que apreciamos de la plataforma.
Escalabilidad y rendimiento del sitio
Los comentarios consumen muchos recursos. Si tienes muchos comentarios en una entrada, tardará mucho en cargarse.
Si muchos usuarios dejan comentarios al mismo tiempo, también afectará a la carga de tu servidor. La ventaja de utilizar un sistema de comentarios de terceros, como Disqus, es que puedes eliminar esa carga de tu servidor y enviársela a ellos.
Incluso si un usuario malicioso ataca su sitio, no afectará a su servidor porque tiene que pasar primero por Disqus. Sin embargo, tenga en cuenta que esto sólo es cierto si ha desactivado Comment Sync.
Redundancia
Lo mejor de Disqus era que los comentarios se almacenaban en una base de datos de terceros, lo que resulta muy útil en caso de redundancia. Definitivamente echamos de menos eso.
Esto significa que si alguna vez tienes que hacer un fail-over, puedes simplemente desactivar los comentarios hasta que tus servidores principales estén de vuelta. Aunque no es lo ideal, esta es la opción más sencilla que tienes.
Alternativas a Disqus
Actualmente, utilizamos los comentarios predeterminados de WordPress y el plugin Subscribe to Comments Reloaded. El software principal nos ayuda a agilizar la gestión de los comentarios. Por su parte, el complemento permite a nuestros lectores seguir las entradas que más les interesan, lo que aumenta la participación.
Aunque no usamos Thrive Comments en WPBeginner, lo recomendamos basándonos en sus potentes características y en las experiencias positivas que hemos visto en el blog de Thrive. Es una excelente opción para cualquiera que busque mejorar su sistema de comentarios de WordPress.
Para más detalles, puedes ver nuestra extensa reseña de Thrive Themes Suite e ir a la sección Thrive Comments.
Alternativamente, puedes mejorar los comentarios nativos de WordPress utilizando un conjunto de plugins de funcionalidad adicional que permiten a los usuarios:
Estos son sólo algunos ejemplos. Puedes consultar nuestra selección de expertos de los mejores plugins para mejorar los comentarios en WordPress y encontrar la herramienta adecuada para tus objetivos.
Relacionado: Hemos probado Disqus y Livefyre en el pasado, pero hemos vuelto a los comentarios de WordPress porque nos parece la mejor opción en general.
Esperamos que esta reseña aclare nuestras razones para cambiar de Disqus, gracias por su continuo interés y comprensión. Para más información, puedes consultar nuestra guía sobre cómo gestionar los correos electrónicos de notificación de comentarios de WordPress o cómo exportar direcciones de correo electrónico de comentarios de WordPress.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
Moinuddin Waheed
Thanks for letting me know that disqus has some these bad practices and techniques in their part.
I have used disqus for a longer time for my blog comments and never knew that these are the issues with it.
I will definitely consider other options for wordpress comments. For now switching to wordpress comments.
Thanks a ton.
Sam Am
Great article , I used to have disqus for more than 2 years and I was always wondering why you guys are not using it. these days I was digging deep on my site and found couple of affiliate links redirects that I have never installed or dealt with. I just found out that it is from disqus “and I think you can disable them” but I decided to delete disqus all together since this is not acceptable doing something on my site with out my permission “it was automatically turned on”
it time to say goodbye disques, and thanks for the great post.
WPBeginner Support
Glad you liked our post
Administrador
Frank Fajardo
I found your blog after doing a search on why Disqus would like to get quite a lot of permission from my Tweeter account, more than most apps that simply need my identity (email and name). Thanks for sharing. It makes me affirm my decision to not sign up.
WPBeginner Support
Glad our guide was helpful
Administrador
Vlado
Congratulation! Very good decision!
WPBeginner Support
Glad you liked our decision
Administrador
Erving
Interesting. I was researching if going with Discus was the way for my website. Now I will think it thoroughly a bit more.
WPBeginner Support
Glad our experience could be helpful
Administrador
Kingju Pendalo
Thanks for you review, I was wondering about setting Disqus on my website. Looks like I’m not going to go this way.
WPBeginner Support
Glad our tutorial could help inform you
Administrador
Abhishek Dorik
Hey! Thanks for this, it’s a great read. I too was using disqus on one of my blogs and I totally agree with all the takes in this blog. Interesting!
WPBeginner Support
You’re welcome, glad you like our content
Administrador
Muskie
What changes did you have to make to your theme to move away from Disqus. It is basically blocked in China and slows my whole website down so I think it has to go given how long I’ve lived in China.
WPBeginner Support
As our theme is a custom theme, we had to ensure we had a comments template but for most themes, there should be a comments template already.
Administrador
Muskie
I plan to upgrade to WordPress 5 and then update my theme. Disqus has been blocked for two years in China it has to go if you want anyone in China to leave a comment on your blog.
Mathukutty P. V.
You said you are using wordpress native comment, but this comment box is different than my native comment box. Also could not find subscribe option. Why this change? One visitor complained the comment box below comments is difficult to access, and hence box should be above comments.
Tim
Links to comments never, ever worked in Disqus. The software just plain sucks. Finding older comments is incredibly tedious.
Betsi
What comment plugin are you using now?
WPBeginner Support
Hi Betsi,
We are not using any comment plugin.
Administrador
Taylor
I “Happened” across this article and am very glad I read it, along with numerous comments shared.
I do NOT ever recall doing a “thing” with Disqus, and yet they had an account on me, linked to FB that was so old it had an email address I have not used in AGES, as in probably 7 yrs or. more? I shut it down tonight, but not sure that really means a thing. I never register anything with my FB account, ever! So this is interesting that they had it. Maybe somehow way back when I did, is all I can think of.
I am hoping closing the account is the same as also rejecting them of any rights to access any of my information, or to share such information in part or in whole. But I don’t know. (??) Anyone know?
When I go to make a comment in some sites, they ask for my email and they want you to click a box giving consent for them to have access to your whole life and your friends … These apps do NOT need my friend’s lists, contacts, location(s), phone number, place of work, my whole life…its none of their business, just so I can make a comment? So I close the window and move on, no comment made. Many of us move on. But in time I’m betting that will continue to change, which for me is alarming.
Privacy matters! I fear for the next few generations as they further and further remove them from any understanding of the value of privacy and their rights to it.
While I do have a Company website we have as of yet to place anything up that allows for “commenting”. in our blog/article section because we work in Psychiatric care and Human Rights needs for marginalized populations that are heavily stigmatized, to begin with.
The last thing I want any of those we serve seeing is all the judgemental comments and crudeness that has already done enough damage to their healing process. So as a company in our field of work, we are torn on how to handle this and continue to debate what to do. We want people to have a voice and place to share their views appropriately, and give support to those who would gain from it, while educating the communities that are the foundation to the world we live in.
A rational conversation would be great! Reality has shown me that is nearly impossible. There is the ideal world, then there is a reality.
If there is a really good way to have comments done filtered from the spam and the hate, I’d love to know what it is. Yes, we do use Word Press but I don’t know it inside and out. I plan to explore plugins, etc. but frankly it seems to me that the time consumption of self-monitoring of comments would be extremely time-consuming.
Thank you for writing the article, it did lead me to more information. and awareness of some complexities and even some tools I was unaware of. If I had not crossed this article, I’d have not even known I was in their system! That’s scary. So thank you!
Khary
I recently removed the plug in after all my comments seem to have disappeared. Then i did an import and comments reappeared, but greyed out. In frustration in disabled the plug in and voila trouble free comments. Wouldnt ever use that program again.
Val
I was about to switch from Disqus to WP native comments, but then I realize that in order to have Akismet spam protection there, I have to pay $5/month for that. With Disqus spam protection is included free. And I have not had ad problems that I know of. Are you paying for Akismet or is there another option? Thank you
WPBeginner Support
Hi Val,
Akismet is free for personal blogs. During the signup you will be asked to choose a plan. Select name your own price plan and then you can set it to 0.
Administrador
Ed
I’m so glad you posted this. Unfortunately, I’m just now seeing it after having the worst experiences with them. One thing, I can tell you, that made me leave Disqus is the way they’ve made it really easy to block individual voices that don’t agree with the status quo. I posted a comment on NPR that they didn’t like, and they marked it spam. Next thing I know, after posting on another site, my comment got marked as spam again. That makes it sound like it’s just me being a troll or something, I know, but I’m not. I’m just not someone who’ll say whatever it is that people want to hear instead of a dissenting opinion. Now, every time I post a comment, I have to go through a process where I’m more likely to get marked as a spammer because of these past two instances. As a result, I don’t use Disqus to discuss anything–but they did leave me filled with disgust.
John S
I’ve read some sketchy stuff Disqus was doing before. As a Disqus contributor I was researching Disqus and came upon your experience with Disqus. I have to rethink myself using such a service that seems to do things a bit shady and underhanded. I don’t like Disqus because it tends to allow some really derogatory users who continue to berate other user comments without any ramifications. For me Disqus as sort of done a disservice to the web comment services by becoming more a negative then a positive way to exchange opinions and ideals.
John
Disqust wants to see my friends list and many other things in order to become their customer? Really? And it told me it found my secret account (everyone’s entitled to privacy) and asked me whether I wanted disqust to let everyone know about it and tie it up with my public profile? Seriously? Does Yelp have a buddy at Disqust? Cause Yelp is buddies with Twitter, which in turn allows Yelp president to freely spy on everyone’s comments at Twitter (no kidding). I find difficult to post even using the very Disqusting account. And I never allow them to connect with my Gmail, Facebook etc. accounts. Once Disqust blocked me from posting on Disqust and exposed to me that they knew everything about me and my posts. Nothing illegal on my side and who is Disqust, a Scotland Yard?
Jess Pacheco
This is some good insight. I actually came across this on my search for why my Disqus comments weren’t loading at the footer of my newest blog post. So, it seems like a lot of folks have encountered my issue with no solution.
Vincenzo
“When we enabled Disqus, few readers complained that Disqus makes it harder for guest commenting.” This is the main reason why I hate disquis.
Peter
This is a great article. Thank you for sharing. I was about to pay for Disqus but this has raised a red flag. Again, thank you.
Trina
I just stumbled upon this while I was just about to download the disqus plug in. I am glad I read it.
I have a few questions, at the moment I have a facebook plugin but my normal wordpress comment box is underneath. But I keep getting people trying to advertise in the wordpress comment box and it’s pretty annoying. I primarily work on facebook… would you suggest keeping the facebook plugin? I would like people to post from all platforms. Also, how do I moderate the comments?
Sorry for all the questions, I am relatively new to this. Many thanks
Ramin Faizy
Thanks for this great post i wanted to use disqus for my site but after this great post i will not use that thanks a lot